Set Up Users
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Users that will act as administrators, managers, or agents will need to be added as users in the contact center.
Navigate to Configuration | Users | Add | Search and select user | Select | Edit user settings (optional) | Save
The new user should now appear in the list of users. See for more details.
User's that are receiving call from Landis Contact Center queues or IVRs are required to be enabled for Teams voice (Enterprise Voice Enabled).