Set Up Users

Users that will act as administrators, managers, or agents will need to be added as users in the contact center.

Navigate to Configuration | Users | Add | Search and select user | Select | Edit user settings (optional) | Save

The new user should now appear in the list of users. See Users for more details.

Add users in bulk by creating a User Template. Apply the template to an Entra group or selected users.

User's that are receiving call from Landis Contact Center queues or IVRs are required to be enabled for Teams voice (Enterprise Voice Enabled).

Only users that are marked active will be able to log into the contact center.