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Set Up Organization Units
Navigate to Administration | Organization Units
When a queue or IVR is created, an object with the same name is automatically created in organization units. These objects can be move to another OU by using the drag and drop method.
Additional root units can be created by selecting the Add root unit button
Sub-units can be created by right clicking a root unit or another sub-unit.
If a user has permission to access data at a higher level in the organization tree, these permissions are inherited to lower OUs and queues.
Last modified 6mo ago