Set Up Organization Units

Navigate to Administration | Organization Units

When a queue or IVR is created, an object with the same name is automatically created in organization units. These objects can be move to another OU by using the drag and drop method.

Additional root units can be created by selecting the Add root unit button

Sub-units can be created by right clicking a root unit or another sub-unit.

Each OU or queue can be assigned a Call Settings Policy (settings for calls) and members (users) with data access polices. Data access polices determine what data a user can access.

If a user has permission to access data at a higher level in the organization tree, these permissions are inherited to lower OUs and queues.

For more details see: Organizational Units