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Dashboard Transition:

The Dashboard will replace the Home page. All future investments will now be accessible on the Dashboard, with the Home page in maintenance mode.

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The reports below can be filtered by selecting date/time range and/or by organization units. These controls are located on the top right corner

Column	Description
Queue Interactions Chart	This chart shows the total number of Interactions for your queues. This does not include direct calls. This chart can be helpful for seeing which queues are receiving the most or least Interactions. The number of interactions will vary depending on the filter you have selected in the upper right corner of the screen.
In Out Chart	This chart represents the total number of inbound and outbound Interactions in your organization. If you have recording enabled, all interactions are being tracked including direct inbound/outbound calls. The number of interactions will vary depending on the filter you have selected in the upper right corner of the screen.
Leaderboard	This chart represents the agent with the largest Interaction count (Total Inbound Direct Calls + Total connected Interactions). The Average Handle Time is also displayed here. This can be helpful with getting an idea of which team member is handling the most interactions and finding their average handle time. The statistics will vary depending on the filter you have selected in the upper right corner of the screen.
Interactions By Day Chart	This chart represents the total number of Interactions in a day-by-day format. This gives you a snapshot of the volume in a given period. The statistics will vary depending on the filter you have selected in the upper right corner of the screen.

If no data or not all data is shown on the charts, review the user's data access policies. See Organization Units