Monitor Live Interactions

Live interactions can be monitored by selecting Live Status | Live Interactions or Queue Status | Select queue | Interactions tab. The Supervisor can see call details by selecting the button on the Interaction record. The following actions can be performed on calls:

• Call Barge

• Pick Call

• Listen In

• Whisper In

If interactions do not appear in Live Interactions or Queue status, the user may not have a data access policy to view this data. The same applies if the barge, listen in, whisper in, or call pick button does not appear on a call.