Monitor Live Calls

Live calls can be monitored by selecting Live Status | Live Calls or Queue Status | Select queue | Calls tab. The Supervisor can see call details be expanding the call. The following actions can be performed on the calls:

If calls do not appear in Live Calls or Queue status, the user may not have a data access policy to view this data. The same applies if the barge, listen in, whisper in, or call pick button does not appear on a call.

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