Monitor Live Calls

Live calls can be monitored by selecting Live Status | Live Calls or Queue Status | Select queue | Calls tab. The Supervisor can see call details be expanding the call. The following actions can be performed on the calls:

• Call Barge

• Pick Call

• Listen In

• Whisper In

If calls do not appear in Live Calls or Queue status, the user may not have a data access policy to view this data. The same applies if the barge, listen in, whisper in, or call pick button does not appear on a call.