Set Up Policy Call Recording
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Please use the latest Teams PowerShell module when running the following commands.
Connect to Teams PowerShell and run the following commands:
Create Teams Resource account for Recording Bot:
Run the following command for the data center location of your Landis Contact Center organization.
Replace "username@domain.com" with a new unique user principal name that will be used for the recording resource account.
Wait a couple minutes and run the following command:
Replace "username@domain.com" with the user principal name specified in the above command.
Run the following command:
Create Teams Recording policy:
Assign the Teams recording policy to users:
Replace "username@domain.com" in the below command with the user principal name of the user to be recorded.
5. Assign the Call Setting Policy to the Direct Call Records Group assigned to the policy recording users. Administration | Organization Units | Select the Direct call records group name | On the Call Setting Policy box, select the edit button | Select the call settings policy
6. Allow users to view recordings (optional). Assign the users a Data Access Policy to the Direct Call Records Group. Administration | Organization Units | Select the Direct call records group name | Verify the users are listed on the right panel and have the agent (at minimum) Data Access Policy. If the users are not listed, select "Add Member" button and add the users.
By disabling the Teams recording audio notification, you are automatically agreeing to the following: Landis Technologies LLC recording services will only be used to initiate recordings or persisting of media after all legally required notices have been provided to all parties to the call or meeting being recorded or persisted. Such notices may be provided through either a) technical means implemented in your service, such as by a custom recording provided by a customer which your service plays prior to initiating recording, or b) terms included in your service agreement that require every user to personally notify other participants prior to invoking any action in your service that will initiate recording or persisting of media. In any event, you are taking responsibility to notify caller they are being recording.
Replace "username@domain.com" in the below command with the user principal name of the user to be removed from recording.
If you have more than one Landis Contact Center organization linked to the same Microsoft 365 tenant, please create a support ticket for assistance. The Teams compliance recording policy will need to be linked to the correct Landis Contact Center organization.
2. Verify policy recording users are setup in Contact Center. See
3. Assign policy recording users a Direct Call Records Group. Configuration | Users | Edit | Contact Center Settings | Direct Call Records Group. To create or edit a group, see
4. Create or edit a Call Setting Policy to enable a Recording Mode. Administration | Call Setting Policies | Add or edit. See
Recordings can be stored in your own Azure blob storage. See