Queue Priority

This feature allows higher priority queue calls to be routed before lower priority queue calls. The higher the priority number, the higher the priority of the queue. If multiple queues have the same priority, the calls are routed equally. The queue priority number range is 1-1000. This is enabled and configured for each queue in the queue edit page.

For example, an organization has two queues with the same agents assigned to each. Queue A has a priority level of 2 and queue B has a priority level of 1. There are multiple calls waiting in both queues. In this scenario all of queue A's calls will be routed to agents before queue B's calls are routed.

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