Landis Contact Center for Microsoft Teams
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About
Getting Started
Setup
Daily Usage
Analytics & Reports
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Appendix
Agent Status Profiles
App Service Information
Audio Prompts
Call Popup
Date Range Selector
Edit Columns
Event Webhook
Example IVR
Export to Excel
External Recording/audio prompt Storage
Filters
Hang Up
Integration Permissions
IVR Data Dip Power Automate Flow Configuration
JSON IVR Design
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Microsoft Azure Cognitive Services
Presence API Service Account
Queue Alerting Type
Queue Call Back
Queue Routing Type
Remove Contact Center
Skills Based Routing
Skype for Business Hybrid
Teams API Service Account
Teams Presence Based Routing
Terms and Conditions
Timezone Reference
Transfer to PSTN
Trial Expiration
Definitions
Service Health
What's new in Contact Center
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GitBook
Integration Permissions
Landis Contact Center - Authentication
(Required)
https://login.microsoftonline.com/common/adminconsent?client_id=c22c3a9e-5d2c-4177-8ea1-1c53c5af36b8
login.microsoftonline.com
Delegated:
User.Read: Sign in and read user profile
Landis Contact Center - Media
(Optional) Required for recording
https://login.microsoftonline.com/common/adminconsent?client_id=3a08b250-02ce-4316-94f7-069f4ae0c41b
login.microsoftonline.com
Delegated:
User.Read: Sign in and read user profile
Application:
Calls.AccessMedia.All: Access media streams in a call as an app
Calls.Initiate.All: Initiate outgoing 1 to 1 calls from the app
Calls.InitiateGroupCall.All: Initiate outgoing group calls from the app
Calls.JoinGroupCall.All: Join group calls and meetings as an app
Calls.JoinGroupCallAsGuest.All: Join group calls and meetings as a guest
OnlineMeeting.Read.All: Read online meeting details
OnlineMeetings.ReadWrite.All: Read and create online meetings
User.Read.All: Read all users' full profiles
Landis Contact Center - Platform
(Required)
https://login.microsoftonline.com/common/adminconsent?client_id=341e195c-b261-4b05-8ba5-dd4a89b1f3e7
login.microsoftonline.com
Delegated:
User.Read: Sign in and read user profile
Presence.Read.All: Read presence information of all users in your organization
Application:
Calls.AccessMedia.All: Access media streams in a call as an app
Calls.Initiate.All: Initiate outgoing 1 to 1 calls from the app
Calls.InitiateGroupCall.All: Initiate outgoing group calls from the app
Calls.JoinGroupCall.All: Join group calls and meetings as an app
Calls.JoinGroupCallAsGuest.All: Join group calls and meetings as a guest
OnlineMeetings.Read.All: Read online meeting details
OnlineMeetings.ReadWrite.All: Read and create online meetings
User.Read.All: Read all users' full profiles
Landis Contact Center - TeamsConfig
(Optional) Required for creating resource accounts in Landis Contact Center.
https://login.microsoftonline.com/common/adminconsent?client_id=05c3e7fe-59c1-4d68-b334-336aa7ed4b64
login.microsoftonline.com
Delegated:
Skype and Teams Tenant Admin API: Access Microsoft Teams and Skype for Business data as the signed in user
User.Read: Sign in and read user profile
User.Read.All: Read all users' full profiles
User.ReadWrite.All: Read and write all users' full profiles
Directory.Read.All: Read directory data
Directory.ReadWrite.All: Read and write directory data
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Last modified
1mo ago