Landis Contact Center for Microsoft Teams
  • About
  • Getting Started
  • Setup
    • Organization Settings
    • Set Up Users
    • Set Up Queue
      • Calling Queue
      • Chat Queue
        • Web Chat
    • Set Up IVR
    • Set Up Queue or IVR Resource Account
      • Option 1: Teams Admin Center
      • Option 2: Contact Center (Preview)
    • Set Up Policy Call Recording
    • Set Up Sentiment Analysis
    • Set Up Business Hours Sets
    • Set Up Holiday Hours Sets
    • Set Up Organization Units
    • Set Up Wall boards
    • Set Up Wrap-Up Question Set
    • Set Up Scheduled Reports
    • Set Up Auto Attendant [Teams]
    • Install Teams App
    • Failover Options
  • Daily Usage
    • Agent
      • My Settings
      • Agent Panel
      • Transferring Calls
    • Supervisor / Manager
      • Monitor Live Calls
        • Call Barge
        • Pick Call
        • Listen In
        • Whisper In
      • Listen to Recordings
      • Manage Agent Status
      • Manage Agent Queue Sign-ins
  • Analytics & Reports
    • Home
    • Dashboard
    • Live Calls
    • Queue Status
    • Agent Status
    • Wallboards
    • Queue Summary
    • Agent Summary
    • IVR Summary
    • Queue Details
    • Agent Details
    • IVR Details
    • Recordings
    • Abandoned Calls
    • Queue Calls by Hour
    • Agent Timeline
    • Wrap Up Answers
    • Callback Requests
    • Data Collection Records
    • Call Details
  • Administration
    • Call Settings Policies
    • Data Access Policies
    • Data Collection
    • Direct Call Records Groups
    • Organization Units
    • Queue and IVR Access Control
    • Roles
    • Settings
    • Users
    • Webhooks
  • Maintenance
    • Delete Stuck Live Calls
    • Retrieve Stuck Live Calls
    • Delete Stuck Agent Panel Calls
    • Diagnostics
    • Audit Logs
  • Appendix
    • Agent Status Profiles
    • App Service Information
    • Audio Prompts
      • Audio Files
    • Call Popup
    • Call Loop Detection
    • Create Resource Account Using PowerShell
    • Event Webhook
    • External Recording/audio prompt Storage
    • Feature States
    • Hang Up
    • Integration Permissions
    • IVR Data Dip Power Automate Flow Configuration
    • JSON IVR Design (deprecated)
    • Languages
    • Microsoft Azure Cognitive Services
    • Presence API Service Account
    • Queue Alerting Type
    • Queue Call Back
    • Queue Priority
    • Queue Routing Type
    • Remove Contact Center
    • Report Options
      • Search
      • Date Range Selector
      • Export to Excel
      • Add Filters
      • Edit Columns
    • Reroute on No Answer (RONA)
    • Skills Based Routing
      • Skill Category
      • User Skills
      • Queue Skills
    • Skype for Business Hybrid
    • Teams API Service Account
    • Teams Presence Based Routing
    • Terms and Conditions
    • Timezone Reference
    • Transfer to PSTN
    • Trial Expiration
  • Definitions
    • [Contact Center] Service
    • [Contact Center] Organization
  • Service Health
    • Current Incidents
    • Incident Reports
  • What's new in Contact Center
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On this page
  • Landis Contact Center - Authentication
  • Landis Contact Center - Media
  • Landis Contact Center - Platform
  • Landis Contact Center - TeamsConfig
  • Landis Chat Bot

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  1. Appendix

Integration Permissions

Last updated 6 months ago

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Landis Contact Center - Authentication

(Required)

Delegated:

User.Read: Sign in and read user profile

email: View users' email address

Landis Contact Center - Media

(Optional) Required for recording

Select the tab for the data center location of your Landis Contact Center organization.

Delegated:

User.Read: Sign in and read user profile

Application:

Calls.AccessMedia.All: Access media streams in a call as an app

Calls.Initiate.All: Initiate outgoing 1 to 1 calls from the app

Calls.InitiateGroupCall.All: Initiate outgoing group calls from the app

Calls.JoinGroupCall.All: Join group calls and meetings as an app

Calls.JoinGroupCallAsGuest.All: Join group calls and meetings as a guest

OnlineMeeting.Read.All: Read online meeting details

OnlineMeetings.ReadWrite.All: Read and create online meetings

User.Read.All: Read all users' full profiles

Landis Contact Center - Platform

(Required)

Select the tab for the data center location of your Landis Contact Center organization.

Delegated:

User.Read: Sign in and read user profile

Presence.Read.All: Read presence information of all users in your organization

Application:

Calls.AccessMedia.All: Access media streams in a call as an app

Calls.Initiate.All: Initiate outgoing 1 to 1 calls from the app

Calls.InitiateGroupCall.All: Initiate outgoing group calls from the app

Calls.JoinGroupCall.All: Join group calls and meetings as an app

Calls.JoinGroupCallAsGuest.All: Join group calls and meetings as a guest

OnlineMeetings.Read.All: Read online meeting details

OnlineMeetings.ReadWrite.All: Read and create online meetings

User.Read.All: Read all users' full profiles

Landis Contact Center - TeamsConfig

(Optional) Required for creating resource accounts in Landis Contact Center.

Delegated:

Skype and Teams Tenant Admin API: Access Microsoft Teams and Skype for Business data as the signed in user

User.Read: Sign in and read user profile

User.Read.All: Read all users' full profiles

User.ReadWrite.All: Read and write all users' full profiles

Directory.Read.All: Read directory data

Directory.ReadWrite.All: Read and write directory data

Landis Chat Bot

(Optional) Required for web chat.

At this time chat queues are only supported for Landis Contact Center organizations hosted in North America.

Application:

TeamsAppInstallation.ReadWriteAndConsentSelfForChat.All: Allow the Teams app to manage itself and its permission grants for all chats

AppCatalog.Read.All: Read all app catalogs

OnlineMeetings.ReadWrite.All: Read and create online meetings

ChatMember.ReadWrite.All: Add and remove members from all chats

TeamsAppInstallation.ReadWriteSelfForUser.All: Allow the app to manage itself for all users

https://login.microsoftonline.com/common/adminconsent?client_id=c22c3a9e-5d2c-4177-8ea1-1c53c5af36b8login.microsoftonline.com
https://login.microsoftonline.com/common/adminconsent?client_id=3a08b250-02ce-4316-94f7-069f4ae0c41blogin.microsoftonline.com
https://login.microsoftonline.com/common/adminconsent?client_id=bbe41b28-a679-4d11-86e7-00afa56d15d7login.microsoftonline.com
https://login.microsoftonline.com/common/adminconsent?client_id=341e195c-b261-4b05-8ba5-dd4a89b1f3e7login.microsoftonline.com
https://login.microsoftonline.com/common/adminconsent?client_id=f5551fac-fcff-4de6-b530-b5c2d847b758login.microsoftonline.com
https://login.microsoftonline.com/common/adminconsent?client_id=05c3e7fe-59c1-4d68-b334-336aa7ed4b64login.microsoftonline.com
https://login.microsoftonline.com/common/adminconsent?client_id=d3d33ff7-dcd7-4073-8942-49c144b66a7alogin.microsoftonline.com