Landis Contact Center for Microsoft Teams
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About
Getting Started
Setup
Daily Usage
Analytics & Reports
Maintenance
Appendix
Skype for Business Hybrid
Teams Presence Based Routing
Agent Status Profiles
Queue Alerting Type
Queue Routing Type
Queue Call Back
Transfer to PSTN
Skills Based Routing
Audio Prompts
Languages
Edit Columns
Filters
Date Range Selector
Export to Excel
Event Webhook
IVR Data Dip Power Automate Flow Configuration
JSON IVR Design
Call Popup
External Recording/audio prompt Storage
Hang Up
Example IVR
Microsoft Azure Cognitive Services
Teams API Service Account
Presence API Service Account
Integration Permissions
Trial Expiration
Remove Contact Center
Terms
App Service Information
Incident Reports
Current Incidents
Definitions
What's new in Contact Center
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Integration Permissions
Landis Contact Center - Authentication
(Required)
https://login.microsoftonline.com/common/adminconsent?client_id=c22c3a9e-5d2c-4177-8ea1-1c53c5af36b8
login.microsoftonline.com
Delegated:
User.Read: Sign in and read user profile
Landis Contact Center - Media
(Optional) Required for recording
https://login.microsoftonline.com/common/adminconsent?client_id=3a08b250-02ce-4316-94f7-069f4ae0c41b
login.microsoftonline.com
Delegated:
User.Read: Sign in and read user profile
Application:
Calls.AccessMedia.All: Access media streams in a call as an app
Calls.Initiate.All: Initiate outgoing 1 to 1 calls from the app
Calls.InitiateGroupCall.All: Initiate outgoing group calls from the app
Calls.JoinGroupCall.All: Join group calls and meetings as an app
Calls.JoinGroupCallAsGuest.All: Join group calls and meetings as a guest
OnlineMeeting.Read.All: Read online meeting details
OnlineMeetings.ReadWrite.All: Read and create online meetings
User.Read: Read all users' full profiles
Landis Contact Center - Platform
(Required)
https://login.microsoftonline.com/common/adminconsent?client_id=341e195c-b261-4b05-8ba5-dd4a89b1f3e7
login.microsoftonline.com
Delegated:
User.Read: Sign in and read user profile
Presence.Read.All: Read presence information of all users in your organization
Application:
Calls.AccessMedia.All: Access media streams in a call as an app
Calls.Initiate.All: Initiate outgoing 1 to 1 calls from the app
Calls.InitiateGroupCall.All: Initiate outgoing group calls from the app
Calls.JoinGroupCall.All: Join group calls and meetings as an app
Calls.JoinGroupCallAsGuest.All: Join group calls and meetings as a guest
OnlineMeetings.Read.All: Read online meeting details
OnlineMeetings.ReadWrite.All: Read and create online meetings
User.Read.All: Read all users' full profiles
Landis Contact Center - TeamsConfig
(Optional) Required for creating resource accounts in Landis Contact Center.
https://login.microsoftonline.com/common/adminconsent?client_id=05c3e7fe-59c1-4d68-b334-336aa7ed4b64
login.microsoftonline.com
Delegated:
Skype and Teams Tenant Admin API: Access Microsoft Teams and Skype for Business data as the signed in user
User.Read: Sign in and read user profile
User.Read.All: Read all users' full profiles
User.ReadWrite.All: Read and write all users' full profiles
Directory.Read.All: Read directory data
Directory.ReadWrite.All: Read and write directory data
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Last modified
9mo ago