Call Barge

Live Status | Queue status | Select queue | Interactions tab

Select a call that is currently connected to an agent. Select the Barge button. After a few seconds, an incoming Teams call should appear for the supervisor that selected the barge button. After answering, the supervisor will be a regular participant in the call and will be shown in the call roster.

If calls do not appear in Live Interactions or Queue status, the user may not have a data access policy to view this data. The same applies if the barge, listen in, whisper in, or pick button does not appear on a call.