Landis Contact Center for Microsoft Teams
  • About
  • Getting Started
  • Setup
    • Organization Settings
    • Set Up Users
    • Set Up Queue
      • Calling Queue
      • Chat Queue
        • Web Chat
    • Set Up IVR
    • Set Up Queue or IVR Resource Account
      • Option 1: Teams Admin Center
      • Option 2: Contact Center (Preview)
    • Set Up Policy Call Recording
    • Set Up Sentiment Analysis
    • Set Up Business Hours Sets
    • Set Up Holiday Hours Sets
    • Set Up Organization Units
    • Set Up Wall boards
    • Set Up Wrap-Up Question Set
    • Set Up Scheduled Reports
    • Set Up Auto Attendant [Teams]
    • Install Teams App
    • Failover Options
  • Daily Usage
    • Agent
      • My Settings
      • Agent Panel
      • Transferring Calls
    • Supervisor / Manager
      • Monitor Live Calls
        • Call Barge
        • Pick Call
        • Listen In
        • Whisper In
      • Listen to Recordings
      • Manage Agent Status
      • Manage Agent Queue Sign-ins
  • Analytics & Reports
    • Home
    • Dashboard
    • Live Calls
    • Queue Status
    • Agent Status
    • Wallboards
    • Queue Summary
    • Agent Summary
    • IVR Summary
    • Queue Details
    • Agent Details
    • IVR Details
    • Recordings
    • Abandoned Calls
    • Queue Calls by Hour
    • Agent Timeline
    • Wrap Up Answers
    • Callback Requests
    • Data Collection Records
    • Call Details
  • Administration
    • Call Settings Policies
    • Data Access Policies
    • Data Collection
    • Direct Call Records Groups
    • Organization Units
    • Queue and IVR Access Control
    • Roles
    • Settings
    • Users
    • Webhooks
  • Maintenance
    • Delete Stuck Live Calls
    • Retrieve Stuck Live Calls
    • Delete Stuck Agent Panel Calls
    • Diagnostics
    • Audit Logs
  • Appendix
    • Agent Status Profiles
    • App Service Information
    • Audio Prompts
      • Audio Files
    • Call Popup
    • Call Loop Detection
    • Create Resource Account Using PowerShell
    • Event Webhook
    • External Recording/audio prompt Storage
    • Feature States
    • Hang Up
    • Integration Permissions
    • IVR Data Dip Power Automate Flow Configuration
    • JSON IVR Design (deprecated)
    • Languages
    • Microsoft Azure Cognitive Services
    • Presence API Service Account
    • Queue Alerting Type
    • Queue Call Back
    • Queue Priority
    • Queue Routing Type
    • Remove Contact Center
    • Report Options
      • Search
      • Date Range Selector
      • Export to Excel
      • Add Filters
      • Edit Columns
    • Reroute on No Answer (RONA)
    • Skills Based Routing
      • Skill Category
      • User Skills
      • Queue Skills
    • Skype for Business Hybrid
    • Teams API Service Account
    • Teams Presence Based Routing
    • Terms and Conditions
    • Timezone Reference
    • Transfer to PSTN
    • Trial Expiration
  • Definitions
    • [Contact Center] Service
    • [Contact Center] Organization
  • Service Health
    • Current Incidents
    • Incident Reports
  • What's new in Contact Center
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  1. Appendix

Timezone Reference

Contact Center ID
Standard Name
Display Name
Base Utc Offset
Daylight Savings

Pacific/Tongatapu (+13:00)

Tonga Standard Time

(UTC+13:00) Nuku'alofa

13:00:00

TRUE

Africa/Abidjan (+00:00)

Greenwich Standard Time

(UTC+00:00) Monrovia, Reykjavik

0:00:00

FALSE

Africa/Cairo (+02:00)

Egypt Standard Time

(UTC+02:00) Cairo

2:00:00

TRUE

Africa/Casablanca (+00:00)

Morocco Standard Time

(UTC+01:00) Casablanca

0:00:00

TRUE

Africa/Johannesburg (+02:00)

South Africa Standard Time

(UTC+02:00) Harare, Pretoria

2:00:00

FALSE

Africa/Juba (+02:00)

South Sudan Standard Time

(UTC+02:00) Juba

2:00:00

TRUE

Africa/Khartoum (+02:00)

Sudan Standard Time

(UTC+02:00) Khartoum

2:00:00

TRUE

Africa/Lagos (+01:00)

W. Central Africa Standard Time

(UTC+01:00) West Central Africa

1:00:00

FALSE

Africa/Nairobi (+03:00)

E. Africa Standard Time

(UTC+03:00) Nairobi

3:00:00

FALSE

Africa/Sao_Tome (+00:00)

Sao Tome Standard Time

(UTC+00:00) Sao Tome

0:00:00

TRUE

Africa/Tripoli (+02:00)

Libya Standard Time

(UTC+02:00) Tripoli

2:00:00

TRUE

Africa/Windhoek (+02:00)

Namibia Standard Time

(UTC+02:00) Windhoek

2:00:00

TRUE

America/Adak (-10:00)

Aleutian Standard Time

(UTC-10:00) Aleutian Islands

-10:00:00

TRUE

America/Anchorage (-09:00)

Alaskan Standard Time

(UTC-09:00) Alaska

-09:00:00

TRUE

America/Araguaina (-03:00)

Tocantins Standard Time

(UTC-03:00) Araguaina

-03:00:00

TRUE

America/Argentina/Buenos_Aires (-03:00)

Argentina Standard Time

(UTC-03:00) City of Buenos Aires

-03:00:00

TRUE

America/Asuncion (-04:00)

Paraguay Standard Time

(UTC-03:00) Asuncion

-03:00:00

TRUE

America/Bahia (-03:00)

Bahia Standard Time

(UTC-03:00) Salvador

-03:00:00

TRUE

America/Bogota (-05:00)

SA Pacific Standard Time

(UTC-05:00) Bogota, Lima, Quito, Rio Branco

-05:00:00

FALSE

America/Cancun (-05:00)

Eastern Standard Time (Mexico)

(UTC-05:00) Chetumal

-05:00:00

TRUE

America/Caracas (-04:00)

Venezuela Standard Time

(UTC-04:00) Caracas

-04:00:00

TRUE

America/Cayenne (-03:00)

SA Eastern Standard Time

(UTC-03:00) Cayenne, Fortaleza

-03:00:00

FALSE

America/Chicago (-06:00)

Central Standard Time

(UTC-06:00) Central Time (US & Canada)

-06:00:00

TRUE

America/Cuiaba (-04:00)

Central Brazilian Standard Time

(UTC-04:00) Cuiaba

-04:00:00

TRUE

America/Denver (-07:00)

Mountain Standard Time

(UTC-07:00) Mountain Time (US & Canada)

-07:00:00

TRUE

America/Grand_Turk (-05:00)

Turks And Caicos Standard Time

(UTC-05:00) Turks and Caicos

-05:00:00

TRUE

America/Guatemala (-06:00)

Central America Standard Time

(UTC-06:00) Central America

-06:00:00

FALSE

America/Halifax (-04:00)

Atlantic Standard Time

(UTC-04:00) Atlantic Time (Canada)

-04:00:00

TRUE

America/Havana (-05:00)

Cuba Standard Time

(UTC-05:00) Havana

-05:00:00

TRUE

America/Indiana/Indianapolis (-05:00)

US Eastern Standard Time

(UTC-05:00) Indiana (East)

-05:00:00

TRUE

America/La_Paz (-04:00)

SA Western Standard Time

(UTC-04:00) Georgetown, La Paz, Manaus, San Juan

-04:00:00

FALSE

America/Los_Angeles (-08:00)

Pacific Standard Time

(UTC-08:00) Pacific Time (US & Canada)

-08:00:00

TRUE

America/Mazatlan (-07:00)

Mountain Standard Time (Mexico)

(UTC-07:00) La Paz, Mazatlan

-07:00:00

TRUE

America/Mexico_City (-06:00)

Central Standard Time (Mexico)

(UTC-06:00) Guadalajara, Mexico City, Monterrey

-06:00:00

TRUE

America/Miquelon (-03:00)

Saint Pierre Standard Time

(UTC-03:00) Saint Pierre and Miquelon

-03:00:00

TRUE

America/Montevideo (-03:00)

Montevideo Standard Time

(UTC-03:00) Montevideo

-03:00:00

TRUE

America/New_York (-05:00)

Eastern Standard Time

(UTC-05:00) Eastern Time (US & Canada)

-05:00:00

TRUE

America/Nuuk (-02:00)

Greenland Standard Time

(UTC-02:00) Greenland

-02:00:00

TRUE

America/Phoenix (-07:00)

US Mountain Standard Time

(UTC-07:00) Arizona

-07:00:00

FALSE

America/Port-au-Prince (-05:00)

Haiti Standard Time

(UTC-05:00) Haiti

-05:00:00

TRUE

America/Punta_Arenas (-03:00)

Magallanes Standard Time

(UTC-03:00) Punta Arenas

-03:00:00

TRUE

America/Regina (-06:00)

Canada Central Standard Time

(UTC-06:00) Saskatchewan

-06:00:00

FALSE

America/Santiago (-04:00)

Pacific SA Standard Time

(UTC-04:00) Santiago

-04:00:00

TRUE

America/Sao_Paulo (-03:00)

E. South America Standard Time

(UTC-03:00) Brasilia

-03:00:00

TRUE

America/St_Johns (-03:30)

Newfoundland Standard Time

(UTC-03:30) Newfoundland

-03:30:00

TRUE

America/Tijuana (-08:00)

Pacific Standard Time (Mexico)

(UTC-08:00) Baja California

-08:00:00

TRUE

America/Whitehorse (-07:00)

Yukon Standard Time

(UTC-07:00) Yukon

-07:00:00

TRUE

Asia/Almaty (+06:00)

Central Asia Standard Time

(UTC+06:00) Bishkek

6:00:00

FALSE

Asia/Amman (+03:00)

Jordan Standard Time

(UTC+03:00) Amman

3:00:00

TRUE

Asia/Baghdad (+03:00)

Arabic Standard Time

(UTC+03:00) Baghdad

3:00:00

TRUE

Asia/Baku (+04:00)

Azerbaijan Standard Time

(UTC+04:00) Baku

4:00:00

TRUE

Asia/Bangkok (+07:00)

SE Asia Standard Time

(UTC+07:00) Bangkok, Hanoi, Jakarta

7:00:00

FALSE

Asia/Barnaul (+07:00)

Altai Standard Time

(UTC+07:00) Barnaul, Gorno-Altaysk

7:00:00

TRUE

Asia/Beirut (+02:00)

Middle East Standard Time

(UTC+02:00) Beirut

2:00:00

TRUE

Asia/Chita (+09:00)

Transbaikal Standard Time

(UTC+09:00) Chita

9:00:00

TRUE

Asia/Colombo (+05:30)

Sri Lanka Standard Time

(UTC+05:30) Sri Jayawardenepura

5:30:00

FALSE

Asia/Damascus (+03:00)

Syria Standard Time

(UTC+03:00) Damascus

3:00:00

TRUE

Asia/Dhaka (+06:00)

Bangladesh Standard Time

(UTC+06:00) Dhaka

6:00:00

TRUE

Asia/Dubai (+04:00)

Arabian Standard Time

(UTC+04:00) Abu Dhabi, Muscat

4:00:00

FALSE

Asia/Hebron (+02:00)

West Bank Standard Time

(UTC+02:00) Gaza, Hebron

2:00:00

TRUE

Asia/Hovd (+07:00)

W. Mongolia Standard Time

(UTC+07:00) Hovd

7:00:00

TRUE

Asia/Irkutsk (+08:00)

North Asia East Standard Time

(UTC+08:00) Irkutsk

8:00:00

TRUE

Asia/Jerusalem (+02:00)

Israel Standard Time

(UTC+02:00) Jerusalem

2:00:00

TRUE

Asia/Kabul (+04:30)

Afghanistan Standard Time

(UTC+04:30) Kabul

4:30:00

FALSE

Asia/Kamchatka (+12:00)

Russia Time Zone 11

(UTC+12:00) Anadyr, Petropavlovsk-Kamchatsky

12:00:00

TRUE

Asia/Karachi (+05:00)

Pakistan Standard Time

(UTC+05:00) Islamabad, Karachi

5:00:00

TRUE

Asia/Kathmandu (+05:45)

Nepal Standard Time

(UTC+05:45) Kathmandu

5:45:00

FALSE

Asia/Kolkata (+05:30)

India Standard Time

(UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi

5:30:00

FALSE

Asia/Krasnoyarsk (+07:00)

North Asia Standard Time

(UTC+07:00) Krasnoyarsk

7:00:00

TRUE

Asia/Magadan (+11:00)

Magadan Standard Time

(UTC+11:00) Magadan

11:00:00

TRUE

Asia/Novosibirsk (+07:00)

N. Central Asia Standard Time

(UTC+07:00) Novosibirsk

7:00:00

TRUE

Asia/Omsk (+06:00)

Omsk Standard Time

(UTC+06:00) Omsk

6:00:00

TRUE

Asia/Pyongyang (+09:00)

North Korea Standard Time

(UTC+09:00) Pyongyang

9:00:00

TRUE

Asia/Qyzylorda (+05:00)

Qyzylorda Standard Time

(UTC+05:00) Astana

5:00:00

TRUE

Asia/Riyadh (+03:00)

Arab Standard Time

(UTC+03:00) Kuwait, Riyadh

3:00:00

FALSE

Asia/Sakhalin (+11:00)

Sakhalin Standard Time

(UTC+11:00) Sakhalin

11:00:00

TRUE

Asia/Seoul (+09:00)

Korea Standard Time

(UTC+09:00) Seoul

9:00:00

FALSE

Asia/Shanghai (+08:00)

China Standard Time

(UTC+08:00) Beijing, Chongqing, Hong Kong, Urumqi

8:00:00

FALSE

Asia/Singapore (+08:00)

Singapore Standard Time

(UTC+08:00) Kuala Lumpur, Singapore

8:00:00

FALSE

Asia/Srednekolymsk (+11:00)

Russia Time Zone 10

(UTC+11:00) Chokurdakh

11:00:00

TRUE

Asia/Taipei (+08:00)

Taipei Standard Time

(UTC+08:00) Taipei

8:00:00

FALSE

Asia/Tashkent (+05:00)

West Asia Standard Time

(UTC+05:00) Ashgabat, Tashkent

5:00:00

FALSE

Asia/Tbilisi (+04:00)

Georgian Standard Time

(UTC+04:00) Tbilisi

4:00:00

FALSE

Asia/Tehran (+03:30)

Iran Standard Time

(UTC+03:30) Tehran

3:30:00

TRUE

Asia/Tokyo (+09:00)

Tokyo Standard Time

(UTC+09:00) Osaka, Sapporo, Tokyo

9:00:00

FALSE

Asia/Tomsk (+07:00)

Tomsk Standard Time

(UTC+07:00) Tomsk

7:00:00

TRUE

Asia/Ulaanbaatar (+08:00)

Ulaanbaatar Standard Time

(UTC+08:00) Ulaanbaatar

8:00:00

TRUE

Asia/Vladivostok (+10:00)

Vladivostok Standard Time

(UTC+10:00) Vladivostok

10:00:00

TRUE

Asia/Yakutsk (+09:00)

Yakutsk Standard Time

(UTC+09:00) Yakutsk

9:00:00

TRUE

Asia/Yangon (+06:30)

Myanmar Standard Time

(UTC+06:30) Yangon (Rangoon)

6:30:00

FALSE

Asia/Yekaterinburg (+05:00)

Ekaterinburg Standard Time

(UTC+05:00) Ekaterinburg

5:00:00

TRUE

Asia/Yerevan (+04:00)

Caucasus Standard Time

(UTC+04:00) Yerevan

4:00:00

TRUE

Atlantic/Azores (-01:00)

Azores Standard Time

(UTC-01:00) Azores

-01:00:00

TRUE

Atlantic/Cape_Verde (-01:00)

Cape Verde Standard Time

(UTC-01:00) Cabo Verde Is.

-01:00:00

FALSE

Australia/Adelaide (+09:30)

Cen. Australia Standard Time

(UTC+09:30) Adelaide

9:30:00

TRUE

Australia/Brisbane (+10:00)

E. Australia Standard Time

(UTC+10:00) Brisbane

10:00:00

FALSE

Australia/Darwin (+09:30)

AUS Central Standard Time

(UTC+09:30) Darwin

9:30:00

FALSE

Australia/Eucla (+08:45)

Aus Central W. Standard Time

(UTC+08:45) Eucla

8:45:00

FALSE

Australia/Hobart (+10:00)

Tasmania Standard Time

(UTC+10:00) Hobart

10:00:00

TRUE

Australia/Lord_Howe (+10:30)

Lord Howe Standard Time

(UTC+10:30) Lord Howe Island

10:30:00

TRUE

Australia/Perth (+08:00)

W. Australia Standard Time

(UTC+08:00) Perth

8:00:00

TRUE

Australia/Sydney (+10:00)

AUS Eastern Standard Time

(UTC+10:00) Canberra, Melbourne, Sydney

10:00:00

TRUE

Etc/GMT-12 (+12:00)

UTC+12

(UTC+12:00) Coordinated Universal Time+12

12:00:00

FALSE

Etc/GMT-13 (+13:00)

UTC+13

(UTC+13:00) Coordinated Universal Time+13

13:00:00

FALSE

Etc/GMT+11 (-11:00)

UTC-11

(UTC-11:00) Coordinated Universal Time-11

-11:00:00

FALSE

Etc/GMT+12 (-12:00)

Dateline Standard Time

(UTC-12:00) International Date Line West

-12:00:00

FALSE

Etc/GMT+2 (-02:00)

UTC-02

(UTC-02:00) Coordinated Universal Time-02

-02:00:00

FALSE

Etc/GMT+8 (-08:00)

UTC-08

(UTC-08:00) Coordinated Universal Time-08

-08:00:00

FALSE

Etc/GMT+9 (-09:00)

UTC-09

(UTC-09:00) Coordinated Universal Time-09

-09:00:00

FALSE

Etc/UTC (+00:00)

UTC

(UTC) Coordinated Universal Time

0:00:00

FALSE

Europe/Astrakhan (+04:00)

Astrakhan Standard Time

(UTC+04:00) Astrakhan, Ulyanovsk

4:00:00

TRUE

Europe/Berlin (+01:00)

W. Europe Standard Time

(UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna

1:00:00

TRUE

Europe/Bucharest (+02:00)

GTB Standard Time

(UTC+02:00) Athens, Bucharest

2:00:00

TRUE

Europe/Budapest (+01:00)

Central Europe Standard Time

(UTC+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague

1:00:00

TRUE

Europe/Chisinau (+02:00)

E. Europe Standard Time

(UTC+02:00) Chisinau

2:00:00

TRUE

Europe/Istanbul (+03:00)

Turkey Standard Time

(UTC+03:00) Istanbul

3:00:00

TRUE

Europe/Kaliningrad (+02:00)

Kaliningrad Standard Time

(UTC+02:00) Kaliningrad

2:00:00

TRUE

Europe/Kyiv (+02:00)

FLE Standard Time

(UTC+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius

2:00:00

TRUE

Europe/London (+00:00)

GMT Standard Time

(UTC+00:00) Dublin, Edinburgh, Lisbon, London

0:00:00

TRUE

Europe/Minsk (+03:00)

Belarus Standard Time

(UTC+03:00) Minsk

3:00:00

TRUE

Europe/Moscow (+03:00)

Russian Standard Time

(UTC+03:00) Moscow, St. Petersburg

3:00:00

TRUE

Europe/Paris (+01:00)

Romance Standard Time

(UTC+01:00) Brussels, Copenhagen, Madrid, Paris

1:00:00

TRUE

Europe/Samara (+04:00)

Russia Time Zone 3

(UTC+04:00) Izhevsk, Samara

4:00:00

TRUE

Europe/Saratov (+04:00)

Saratov Standard Time

(UTC+04:00) Saratov

4:00:00

TRUE

Europe/Volgograd (+03:00)

Volgograd Standard Time

(UTC+03:00) Volgograd

3:00:00

TRUE

Europe/Warsaw (+01:00)

Central European Standard Time

(UTC+01:00) Sarajevo, Skopje, Warsaw, Zagreb

1:00:00

TRUE

Indian/Mauritius (+04:00)

Mauritius Standard Time

(UTC+04:00) Port Louis

4:00:00

TRUE

Pacific/Apia (+13:00)

Samoa Standard Time

(UTC+13:00) Samoa

13:00:00

TRUE

Pacific/Auckland (+12:00)

New Zealand Standard Time

(UTC+12:00) Auckland, Wellington

12:00:00

TRUE

Pacific/Bougainville (+11:00)

Bougainville Standard Time

(UTC+11:00) Bougainville Island

11:00:00

TRUE

Pacific/Chatham (+12:45)

Chatham Islands Standard Time

(UTC+12:45) Chatham Islands

12:45:00

TRUE

Pacific/Easter (-06:00)

Easter Island Standard Time

(UTC-06:00) Easter Island

-06:00:00

TRUE

Pacific/Fiji (+12:00)

Fiji Standard Time

(UTC+12:00) Fiji

12:00:00

TRUE

Pacific/Guadalcanal (+11:00)

Central Pacific Standard Time

(UTC+11:00) Solomon Is., New Caledonia

11:00:00

FALSE

Pacific/Honolulu (-10:00)

Hawaiian Standard Time

(UTC-10:00) Hawaii

-10:00:00

FALSE

Pacific/Kiritimati (+14:00)

Line Islands Standard Time

(UTC+14:00) Kiritimati Island

14:00:00

FALSE

Pacific/Marquesas (-09:30)

Marquesas Standard Time

(UTC-09:30) Marquesas Islands

-09:30:00

FALSE

Pacific/Norfolk (+11:00)

Norfolk Standard Time

(UTC+11:00) Norfolk Island

11:00:00

TRUE

Pacific/Port_Moresby (+10:00)

West Pacific Standard Time

(UTC+10:00) Guam, Port Moresby

10:00:00

FALSE

Pacific/Tongatapu (+13:00)

Tonga Standard Time

(UTC+13:00) Nuku'alofa

13:00:00

TRUE

Last updated 27 days ago

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