> For the complete documentation index, see [llms.txt](https://cc.docs.landis.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cc.docs.landis.cloud/reports/queue-calls-by-hour.md).

# Queue Interactions by Hour

Navigate to Analytics & Reports | Queue Interactions By Hour

Displays a matrix of queue statistic by hour.

For report options (e.g., filtering), See [Report Options](/appendix/report-options.md)

| Row   | Description                                                                |
| ----- | -------------------------------------------------------------------------- |
| 00-23 | Hour Number. For example, 00 includes interactions from 12:00am to 12:59am |

| Column                                 | Description                                                                                                                             |
| -------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------- |
| Total Count                            | Number of queue interactions                                                                                                            |
| Unaccepted Count                       | Number of unanswered interactions. Includes abandoned and timed out interactions.                                                       |
| Accepted Count                         | Number of interactions handled by an agent.                                                                                             |
| Abandoned Count                        | Number of interactions where the contact disconnected when waiting in queue.                                                            |
| Timeout Count                          | Number of interactions that timed out in the queue.                                                                                     |
| Timeout With No Available Agents Count | Number of interactions that timed out immediately because no agents were either signed into the queue or had an available agent status. |
| Callbacks Count                        | Number of interactions that requested a callback.                                                                                       |
| Breakout Count                         | Number of interactions that requested to breakout while waiting in queue.                                                               |
| Outside Business Hours Count           | Number of interactions that were outside business hours based on a business hours set assigned to the queue.                            |
| On Holiday Hours Count                 | Number of interactions that were during holidays based on the holiday hours set assigned to the queue.                                  |


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