# Queue Calls by Hour

Navigate to Analytics & Reports | Queue Call By Hour

Displays a matrix of queue statistic by hour.

For report options (e.g., filtering), See [Report Options](/appendix/report-options.md)

| Row   | Description                                                         |
| ----- | ------------------------------------------------------------------- |
| 00-23 | Hour Number. For example, 00 includes calls from 12:00am to 12:59am |

| Column                                            | Description                                                                                                                      |
| ------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------- |
| Total Call Count                                  | Number of Queue Calls                                                                                                            |
| Unanswered Call Count                             | Number of Unanswered Calls. Includes abandoned and timed out Calls.                                                              |
| Answered Call Count                               | Number of calls answered by an agent.                                                                                            |
| Abandoned Call Count                              | Number of calls where the caller disconnected when waiting in queue.                                                             |
| Queue Timeout Call Count                          | Number of calls that timed out in the queue.                                                                                     |
| Queue Timeout With No Available Agents Call Count | Number of calls that timed out immediately because no agents were either signed into the queue or had an available agent status. |
| Callback Call Count                               | Number of calls that requested a callback.                                                                                       |
| Voicemail Requested Call Count                    | Number of calls that requested to leave a voicemail while waiting in queue.                                                      |
| Outside Business Hours Call Count                 | Number of calls that were outside business hours based on a business hours set assigned to the queue.                            |


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