App Service Information

App Service Data Handling, Security, Compliance, Privacy & Identity information.

The information on this page is based on a self-assessment report provided by the app developer on the security, compliance, and data handling practices followed by this app.

Last update by the developer on: January 11, 2022 (Note: The below information is provided on a best effort basis and ongoing review.)

View in Teams Store: [search in Teams Apps]

View in App Source: web link

General

Application information.

InformationResponse

App name

Contact Center

ID

WA200001428

Microsoft 365 clients supported

Microsoft Teams

Partner company name

Landis Technologies LLC

URL of partner website

URL of Teams application info page

URL of Privacy Policy

URL of Terms of Use

Core functionality of the app

Contact center functionality for Microsoft Teams.

Hosting environment

Microsoft Azure

Service information

InformationResponse

Category

Productivity

Founded

2018

Holding

Private

Domain

cc.landis.cloud

Domain registration

Microsoft Azure

Logon URL

Cloud hosting provider(s)

Microsoft Azure

Data type

none

Headquarters

United States of America

Data center

USA

Data Handling

How the app handles data

This information has been provided by Landis Technologies LLC about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.

InformationResponse

Does the app or underlying infrastructure process any data relating to Microsoft customer or their devices?

Yes

What data is processed by your app?

calling data

Does the app support TLS 1.1 or higher?

Yes

Does the app or underlying infrastructure store any Microsoft customer data?

Yes

What data is stored in your databases?

Call meta data details and call recordings. Information regarding users in the system, contact center configuration information.

If underlying infrastructure processes or store Microsoft customer data, where is this data geographically stored?

US

Do you have an established data retention and disposal process?

Yes

How long is data retained after account termination?

--

Do you have an established data access management process?

Yes

Do you transfer customer data or customer content to third parties or sub-processors?

No

Aggregated statistics based on customer data

Yes

Do you have data sharing agreements in place with any third party service you share Microsoft customer data with?

N/A

Data access using Microsoft Graph

Yes. See Integration Permissions for more details.

Non-Microsoft services used

Yes. ReCaptcha.

Data access via bot

No

Telemetry data

Does any organizational identifiable information (OII) or end-user identifiable information (EUII) appear in this application's telemetry or logs? If yes, describe what data is stored and what are the retention and removal policies?

User name and UPN are stored as part of Microsoft Azure App Insight logging. This logging is retained by Azure App Insights for 90 days.

Human review of organizational information

No

Security

Security information below.

InformationResponse

Do you perform annual penetration testing on the app?

No (at Microsoft Certification interval)

Does the app have a documented disaster recovery plan, including a backup and restore strategy?

Yes

Does your environment use traditional anti-malware protection or application controls?

Yes

Do you have an established process for identifying and risk ranking security vulnerabilities?

Yes

Do you have a policy that governs your service level agreement (SLA) for applying patches?

Yes

Do you carry out patch management activities according to your patching policy SLAs?

Yes

Does your environment have any unsupported operating systems or software?

No

Do you conduct quarterly vulnerability scanning on your app and the infrastructure that supports it?

Yes

Do you have a firewall installed on your external network boundary?

Yes

Do you have an established change management process used to review and approve change requests before they are deployed to production?

Yes

Is an additional person reviewing and approving all code change requests submitted to production by the original developer?

Yes

Do secure coding practices take into account common vulnerability classes such as OWASP Top 10?

No

Multifactor Authentication (MFA) enabled for:

CodeRepositories, DNSManagement, Credential and all items protected by Microsoft Azure Identity.

Do you have an established process for provisioning, modification, and deletion of employee accounts?

Yes

Do you have Intrusion Detection and Prevention (IDPS) software deployed at the perimeter of the network boundary supporting your app?

No

Do you have event logging set up on all system components supporting your app?

Yes

Are all logs reviewed on a regular cadence by human or automated tooling to detect potential security events?

Yes

Do you have a formal information security risk management process established?

No

Do you have a formal security incident response process documented and established?

Do you report app or service data breaches to supervisory authorities and individuals affected by the breach within 72 hours of detection?

Security details

ItemResponse

Latest breach

---

Data-at-rest encryption method

Transparent Data Encryption

Multi-factor authentication

Yes, for system management. Available for all tenant users as well.

IP address restriction

Yes, to some resources.

Management portal user audit trail

Yes

Management portal admin audit trail

Yes

Data audit trail

User can upload data

Yes

Data classification

Remember password

Login requires Microsoft Azure AD

HTTP security headers

User-roles support

Yes

File sharing

No

Valid certificate name

Yes

Trusted certificate

Yes

Encryption protocol

TLS 1.2

Supports SAML

No

Penetration Testing

Yes

Requires user authentication

Yes

Password policy

Yes

Compliance

Compliance information to follow.

InformationResponse

Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)?

N/A

Does the app comply with Health Information Trust Alliance, Common Security Framework (HITRUST CSF)?

N/A

Does the app comply with Service Organization Controls (SOC 1)?

N/A

Most recent SOC1 certification date

Does the app comply with Service Organization Controls (SOC 2)?

No

Which SOC 2 certification did you achieve?

Most recent SOC2 certification date

Does the app comply with Service Organization Controls (SOC 3)?

No

Most recent SOC3 certification date

Do you carry out annual PCI DSS assessments against the app and its supporting environment?

N/A

Is the app International Organization for Standardization (ISO 27001) certified?

No

Does the app comply with International Organization for Standardization (ISO 27018)?

N/A

Does the app comply with International Organization for Standardization (ISO 27017)?

No

Does the app comply with International Organization for Standardization (ISO 27002)?

No

Is the app Federal Risk and Authorization Management Program (FedRAMP) compliant?

No

Does the app comply with Family Educational Rights and Privacy Act (FERPA)?

N/A

Does the app comply with Children's Online Privacy Protection Act (COPPA)?

N/A

Does the app comply with Sarbanes-Oxley Act (SOX)?

N/A

Does the app comply with NIST 800-171?

N/A

Has the app been Cloud Security Alliance (CSA Star) certified?

No

Privacy

Privacy information.

InformationResponse

Do you have GDPR or other privacy or data protection requirements or obligations (such as CCPA)?

Yes. We are considered a Data Processor.

Does the app have an external-facing privacy notice that describes how it collects, uses, shares, and stores customer data?

Yes

Privacy Policy URL

Does the app perform automated decision making, including profiling that could have a legal effect or similar impact?

No

Does the app process customer data for a secondary purpose not described in the privacy notice (i.e. marketing, analytics)?

No

Do you process special categories of sensitive data (i.e. racial or ethnic origin, political opinion, religious or philosophical beliefs, genetic or biometric data, health data) or categories of data subject to breach notification laws?

No

Does the app collect or process data from minors (i.e., individuals under the age of 16)?

No

Does the app have capabilities to delete an individual's personal data upon request?

No

Does the app have capabilities to restrict or limit the processing of an individual's personal data upon request?

No

Does the app provide individuals the ability to correct or update their personal data?

Yes

Are regular data security and privacy reviews performed (for example, Data Protection Impact Assessments or privacy risk assessments) to identify risks related to the processing of personal data for the app?

Yes

Identity

Identity information. This information has been provided by Landis Technologies LLC about how this app handles authentication, authorization, application registration best practices, and other Identity criteria.

InformationResponse

Does your application integrate with Microsoft Identity Platform (Azure AD) for single-sign on, API access, etc.?

Yes

Have you reviewed and complied with all applicable best practices outlined in the Microsoft identity platform integration checklist?

Does your app use MSAL (Microsoft Authentication Library) for authentication?

Yes

Does your app support Conditional Access policies?

No

Does your app support Continuous Access Evaluation (CAE)

No

Does your app store any credentials in code?

No

Does your app request least privilege permissions for your scenario?

Yes

Does your app's statically registered permissions accurately reflect the permissions your app will request dynamically and incrementally?

Yes

Does your app support multi-tenancy?

Yes

Does your app have a confidential client?

Yes

Do you own all of the redirect Unified Resource Identifier (URI) registered for your app?

Yes

For your app, what do you avoid using?

Does your app expose any web APIs?

Yes

Does your permission model only allow calls to succeed if the client app receives the proper consent?

Yes

Does your app use preview APIs?

Yes. When functionality not available otherwise. If the feature is in Preview it will be noted in release notes.

Does your app use deprecated APIs?

No

Last updated