App Service Information

App Service Data Handling, Security, Compliance, Privacy & Identity information.
The information on this page is based on a self-assessment report provided by the app developer on the security, compliance, and data handling practices followed by this app.
Last update by the developer on: January 11, 2022 (Note: The below information is provided on a best effort basis and ongoing review.)
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View in App Source: web link

General

Application information.
Information
Response
App name
Contact Center
ID
WA200001428
Microsoft 365 clients supported
Microsoft Teams
Partner company name
Landis Technologies LLC
URL of partner website
URL of Teams application info page
URL of Privacy Policy
URL of Terms of Use
Core functionality of the app
Contact center functionality for Microsoft Teams.
Hosting environment
Microsoft Azure
Service information
Information
Response
Category
Productivity
Founded
2018
Holding
Private
Domain
cc.landis.cloud
Domain registration
Microsoft Azure
Logon URL
Cloud hosting provider(s)
Microsoft Azure
Data type
none
Headquarters
United States of America
Data center
USA

Data Handling

How the app handles data

This information has been provided by Landis Technologies LLC about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.
Information
Response
Does the app or underlying infrastructure process any data relating to Microsoft customer or their devices?
Yes
What data is processed by your app?
calling data
Does the app support TLS 1.1 or higher?
Yes
Does the app or underlying infrastructure store any Microsoft customer data?
Yes
What data is stored in your databases?
Call meta data details and call recordings. Information regarding users in the system, contact center configuration information.
If underlying infrastructure processes or store Microsoft customer data, where is this data geographically stored?
US
Do you have an established data retention and disposal process?
Yes
How long is data retained after account termination?
--
Do you have an established data access management process?
Yes
Do you transfer customer data or customer content to third parties or sub-processors?
No
Aggregated statistics based on customer data
Yes
Do you have data sharing agreements in place with any third party service you share Microsoft customer data with?
N/A

Data access using Microsoft Graph

Yes. See Integration Permissions for more details.

Non-Microsoft services used

Yes. ReCaptcha.

Data access via bot

No

Telemetry data

Does any organizational identifiable information (OII) or end-user identifiable information (EUII) appear in this application's telemetry or logs? If yes, describe what data is stored and what are the retention and removal policies?
User name and UPN are stored as part of Microsoft Azure App Insight logging. This logging is retained by Azure App Insights for 90 days.

Human review of organizational information

No

Security

Security information below.
Information
Response
Do you perform annual penetration testing on the app?
No (at Microsoft Certification interval)
Does the app have a documented disaster recovery plan, including a backup and restore strategy?
Yes
Does your environment use traditional anti-malware protection or application controls?
Yes
Do you have an established process for identifying and risk ranking security vulnerabilities?
Yes
Do you have a policy that governs your service level agreement (SLA) for applying patches?
Yes
Do you carry out patch management activities according to your patching policy SLAs?
Yes
Does your environment have any unsupported operating systems or software?
No
Do you conduct quarterly vulnerability scanning on your app and the infrastructure that supports it?
Yes
Do you have a firewall installed on your external network boundary?
Yes
Do you have an established change management process used to review and approve change requests before they are deployed to production?
Yes
Is an additional person reviewing and approving all code change requests submitted to production by the original developer?
Yes
Do secure coding practices take into account common vulnerability classes such as OWASP Top 10?
No
Multifactor Authentication (MFA) enabled for:
CodeRepositories, DNSManagement, Credential and all items protected by Microsoft Azure Identity.
Do you have an established process for provisioning, modification, and deletion of employee accounts?
Yes
Do you have Intrusion Detection and Prevention (IDPS) software deployed at the perimeter of the network boundary supporting your app?
No
Do you have event logging set up on all system components supporting your app?
Yes
Are all logs reviewed on a regular cadence by human or automated tooling to detect potential security events?
Yes
Do you have a formal information security risk management process established?
No
Do you have a formal security incident response process documented and established?
Do you report app or service data breaches to supervisory authorities and individuals affected by the breach within 72 hours of detection?
Security details
Item
Response
Latest breach
---
Data-at-rest encryption method
Transparent Data Encryption
Multi-factor authentication
Yes, for system management. Available for all tenant users as well.
IP address restriction
Yes, to some resources.
Management portal user audit trail
Yes
Management portal admin audit trail
Yes
Data audit trail
User can upload data
Yes
Data classification
Remember password
Login requires Microsoft Azure AD
HTTP security headers
User-roles support
Yes
File sharing
No
Valid certificate name
Yes
Trusted certificate
Yes
Encryption protocol
TLS 1.2
Supports SAML
No
Penetration Testing
Yes
Requires user authentication
Yes
Password policy
Yes

Compliance

Compliance information to follow.
Information
Response
Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)?
N/A
Does the app comply with Health Information Trust Alliance, Common Security Framework (HITRUST CSF)?
N/A
Does the app comply with Service Organization Controls (SOC 1)?
N/A
Most recent SOC1 certification date
Does the app comply with Service Organization Controls (SOC 2)?
No
Which SOC 2 certification did you achieve?
Most recent SOC2 certification date
Does the app comply with Service Organization Controls (SOC 3)?
No
Most recent SOC3 certification date
Do you carry out annual PCI DSS assessments against the app and its supporting environment?
N/A
Is the app International Organization for Standardization (ISO 27001) certified?
No
Does the app comply with International Organization for Standardization (ISO 27018)?
N/A
Does the app comply with International Organization for Standardization (ISO 27017)?
No
Does the app comply with International Organization for Standardization (ISO 27002)?
No
Is the app Federal Risk and Authorization Management Program (FedRAMP) compliant?
No
Does the app comply with Family Educational Rights and Privacy Act (FERPA)?
N/A
Does the app comply with Children's Online Privacy Protection Act (COPPA)?
N/A
Does the app comply with Sarbanes-Oxley Act (SOX)?
N/A
Does the app comply with NIST 800-171?
N/A
Has the app been Cloud Security Alliance (CSA Star) certified?
No

Privacy

Privacy information.
Information
Response
Do you have GDPR or other privacy or data protection requirements or obligations (such as CCPA)?
Yes. We are considered a Data Processor.
Does the app have an external-facing privacy notice that describes how it collects, uses, shares, and stores customer data?
Yes
Privacy Policy URL
Does the app perform automated decision making, including profiling that could have a legal effect or similar impact?
No
Does the app process customer data for a secondary purpose not described in the privacy notice (i.e. marketing, analytics)?
No
Do you process special categories of sensitive data (i.e. racial or ethnic origin, political opinion, religious or philosophical beliefs, genetic or biometric data, health data) or categories of data subject to breach notification laws?
No
Does the app collect or process data from minors (i.e., individuals under the age of 16)?
No
Does the app have capabilities to delete an individual's personal data upon request?
No
Does the app have capabilities to restrict or limit the processing of an individual's personal data upon request?
No
Does the app provide individuals the ability to correct or update their personal data?
Yes
Are regular data security and privacy reviews performed (for example, Data Protection Impact Assessments or privacy risk assessments) to identify risks related to the processing of personal data for the app?
Yes

Identity

Identity information. This information has been provided by Landis Technologies LLC about how this app handles authentication, authorization, application registration best practices, and other Identity criteria.
Information
Response
Does your application integrate with Microsoft Identity Platform (Azure AD) for single-sign on, API access, etc.?
Yes
Have you reviewed and complied with all applicable best practices outlined in the Microsoft identity platform integration checklist?
Does your app use MSAL (Microsoft Authentication Library) for authentication?
Yes
Does your app support Conditional Access policies?
No
Does your app support Continuous Access Evaluation (CAE)
No
Does your app store any credentials in code?
No
Does your app request least privilege permissions for your scenario?
Yes
Does your app's statically registered permissions accurately reflect the permissions your app will request dynamically and incrementally?
Yes
Does your app support multi-tenancy?
Yes
Does your app have a confidential client?
Yes
Do you own all of the redirect Unified Resource Identifier (URI) registered for your app?
Yes
For your app, what do you avoid using?
Does your app expose any web APIs?
Yes
Does your permission model only allow calls to succeed if the client app receives the proper consent?
Yes
Does your app use preview APIs?
Yes. When functionality not available otherwise. If the feature is in Preview it will be noted in release notes.
Does your app use deprecated APIs?
No
Last modified 1yr ago