# Agent Panel The agent panel is where agents can view incoming calls, call controls, call pop data, and wrap-up questions. Agents can also sign in/out of queues and change their status. A user can access the agent panel by browsing to and selecting the agent panel button or by installing the Landis Contact Center app in Teams. We recommend popping out the agent panel when using the Teams app. #### Change Agent Status Select the avatar on the top right corner. This will open a panel on the right side | Under agent status, select an option on the drop-down menu. That status will immediately be applied after making a selection. {% hint style="info" %} An agent can check how long they've been in their current status by viewing the Total Time in Status timer below the Agent Status dropdown. {% endhint %} #### Sign into Queues Select the avatar on the top right corner. This will open a panel on the right side | To the right of the queue name, toggle the switch to the right. To sign out of the queue, toggle the switch to the left. The changes will immediately be applied. {% hint style="info" %} This panel can be pinned to stay open. Select the aviator on the top right corner | click the thumb tack icon on the top right. {% endhint %} #### Complete Wrap-up If enabled on the queue, the wrap-up countdown timer will show the amount of time given complete the wrap-up. If enabled on the queue, Wrap-up questions will automatically appear in a panel on the left side. Once the questions are answered, the finish button can be selected or wait until the panel automatically closes at the end of the wrap-up time period. #### View Call Pop If enabled on the queue, the call pop panel will appear on the right side when there is an incoming call alert and while connected to a call. This panel typically shows more information about the caller. It will automatically close at the end of the call. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://cc.docs.landis.cloud/daily-usage-personas/agent/agent-panel.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.