# Agent Panel

The agent panel is where agents can view incoming calls, call controls, call pop data, and wrap-up questions. Agents can also sign in/out of queues and change their status.

A user can access the agent panel by browsing to <https://cc.landis.cloud> and selecting the agent panel button or by installing the Landis Contact Center app in Teams. We recommend popping out the agent panel when using the Teams app.

#### Change Agent Status

Select the avatar on the top right corner. This will open a panel on the right side | Under agent status, select an option on the drop-down menu. That status will immediately be applied after making a selection.

{% hint style="info" %}
An agent can check how long they've been in their current status by viewing the Total Time in Status timer below the Agent Status dropdown.
{% endhint %}

#### Sign into Queues

Select the avatar on the top right corner. This will open a panel on the right side | To the right of the queue name, toggle the switch to the right. To sign out of the queue, toggle the switch to the left. The changes will immediately be applied.

{% hint style="info" %}
This panel can be pinned to stay open. Select the aviator on the top right corner | click the thumb tack icon on the top right.
{% endhint %}

#### Complete Wrap-up&#x20;

If enabled on the queue, the wrap-up countdown timer will show the amount of time given complete the wrap-up.

If enabled on the queue, Wrap-up questions will automatically appear in a panel on the left side. Once the questions are answered, the finish button can be selected or wait until the panel automatically closes at the end of the wrap-up time period.

#### View Call Pop

If enabled on the queue, the call pop panel will appear on the right side when there is an incoming call alert and while connected to a call. This panel typically shows more information about the caller. It will automatically close at the end of the call.