Set Up Business Hours Sets
Last updated
Was this helpful?
Last updated
Was this helpful?
Before adding business hours sets, verify the current user's time zone in contact center matches the time zone on the PC. To change the current user's time zone, select the username on the top right corner | My Settings | Time zone.
Navigate to Configuration | Business Hours Sets | Add
Add a Name and Description
Add or edit the time ranges. Each time range includes a start time, end time, and a label for an action that will occur after hours (between this time range and the next time range). The actions for the after hours labels are specified when a business hour set is applied to a queue or IVR. Example below:
Navigate to Queues & IVRs | Queues | Select a Queue | Edit
Select Schedule tab.
Select timezone and business hours set.
Select the action for each after hours label. Prerequisites are required for Transfer to PSTN. See Transfer to PSTN
See Set Up IVR