# IVR Details

Navigate to Analytics & Reports | IVR Details

Displays IVR detail records from the IVR perspective.

For report options (e.g., filtering), See [Report Options](https://cc.docs.landis.cloud/appendix/report-options)

| Column        | Description                                                                  |
| ------------- | ---------------------------------------------------------------------------- |
| "..."         | Button that displays actions that can be performed on that record.           |
| Direction     | Direction of call (Inbound/Outbound).                                        |
| Start         | Start date/time of call.                                                     |
| End           | End date/time of call.                                                       |
| When          | Start time of call in relation to the current date/time.                     |
| IVR Name      | Name of IVR.                                                                 |
| Caller Name   | Name of caller.                                                              |
| Caller Number | Number of caller.                                                            |
| Length        | Length of time call was connected to IVR.                                    |
| To            | Displays if the call was transferred to another IVR or Contact Center Queue. |
| Transfer Type | Displays how the call was transferred out of the IVR.                        |
| From          | Displays if the call originated from another IVR or Contact Center Queue.    |
| OU            | Displays the organization unit where the call detail record is stored.       |
| Scenario Id   | Microsoft Teams Call ID                                                      |