IVR Details
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Displays IVR detail records from the IVR perspective.
For report options (e.g., filtering), See Report Options
"..."
Button that displays actions that can be performed on that record.
Direction
Direction of call (Inbound/Outbound).
Start
Start date/time of call.
End
End date/time of call.
When
Start time of call in relation to the current date/time.
IVR Name
Name of IVR.
Caller Name
Name of caller.
Caller Number
Number of caller.
Length
Length of time call was connected to IVR.
To
Displays if the call was transferred to another IVR or Contact Center Queue.
Transfer Type
Displays how the call was transferred out of the IVR.
From
Displays if the call originated from another IVR or Contact Center Queue.
OU
Displays the organization unit where the call detail record is stored.
Scenario Id
Microsoft Teams Call ID
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