Direction of call (Inbound/Outbound).
Start time of call in relation to the current date/time.
Length of time call was connected to IVR.
Displays if the call was transferred to another IVR or Contact Center Queue.
Displays how the call was transferred out of the IVR.
Displays if the call originated from another IVR or Contact Center Queue.
Displays the organization unit where the call detail record is stored.