IVR Details
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Displays IVR detail records from the IVR perspective.
Column | Description |
---|---|
"..." | Button that displays actions that can be performed on that record. |
Direction | Direction of call (Inbound/Outbound). |
Start | Start date/time of call. |
End | End date/time of call. |
When | Start time of call in relation to the current date/time. |
IVR Name | Name of IVR. |
Caller Name | Name of caller. |
Caller Number | Number of caller. |
Length | Length of time call was connected to IVR. |
To | Displays if the call was transferred to another IVR or Contact Center Queue. |
Transfer Type | Displays how the call was transferred out of the IVR. |
From | Displays if the call originated from another IVR or Contact Center Queue. |
OU | Displays the organization unit where the call detail record is stored. |
Scenario Id | Microsoft Teams Call ID |
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