IVR Details

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Displays IVR detail records from the IVR perspective.

For report options (e.g., filtering), See Report Options

Column	Description
"..."	Button that displays actions that can be performed on that record.
Direction	Direction of call (Inbound/Outbound).
Start	Start date/time of call.
End	End date/time of call.
When	Start time of call in relation to the current date/time.
IVR Name	Name of IVR.
Caller Name	Name of caller.
Caller Number	Number of caller.
Length	Length of time call was connected to IVR.
To	Displays if the call was transferred to another IVR or Contact Center Queue.
Transfer Type	Displays how the call was transferred out of the IVR.
From	Displays if the call originated from another IVR or Contact Center Queue.
OU	Displays the organization unit where the call detail record is stored.
Scenario Id	Microsoft Teams Call ID