# IVR Details Navigate to Analytics & Reports | IVR Details Displays IVR detail records from the IVR perspective. For report options (e.g., filtering), See [Report Options](/appendix/report-options.md) | Column | Description | | ------------- | ---------------------------------------------------------------------------- | | "..." | Button that displays actions that can be performed on that record. | | Direction | Direction of call (Inbound/Outbound). | | Start | Start date/time of call. | | End | End date/time of call. | | When | Start time of call in relation to the current date/time. | | IVR Name | Name of IVR. | | Caller Name | Name of caller. | | Caller Number | Number of caller. | | Length | Length of time call was connected to IVR. | | To | Displays if the call was transferred to another IVR or Contact Center Queue. | | Transfer Type | Displays how the call was transferred out of the IVR. | | From | Displays if the call originated from another IVR or Contact Center Queue. | | OU | Displays the organization unit where the call detail record is stored. | | Scenario Id | Microsoft Teams Call ID | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://cc.docs.landis.cloud/reports/ivr-details.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.