IVR Details

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Displays IVR detail records from the IVR perspective.

ColumnDescription

"..."

Button that displays actions that can be performed on that record.

Direction

Direction of call (Inbound/Outbound).

Start

Start date/time of call.

End

End date/time of call.

When

Start time of call in relation to the current date/time.

IVR Name

Name of IVR.

Caller Name

Name of caller.

Caller Number

Number of caller.

Length

Length of time call was connected to IVR.

To

Displays if the call was transferred to another IVR or Contact Center Queue.

Transfer Type

Displays how the call was transferred out of the IVR.

From

Displays if the call originated from another IVR or Contact Center Queue.

OU

Displays the organization unit where the call detail record is stored.

Scenario Id

Microsoft Teams Call ID

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