IVR Details

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Displays IVR detail records from the IVR perspective.

For report options (e.g., filtering), See Report Options

Column	Description
"..."	Button that displays actions that can be performed on that record.
Direction	Direction of interaction (Inbound/Outbound).
Start	Start date/time of interaction.
End	End date/time of interaction.
When	Start time of interaction in relation to the current date/time.
IVR Name	Name of IVR.
Contact Name	Name of contact.
Contact Id	Id of contact.
Length	Length of time interaction was connected to IVR.
To	Displays if the interaction was transferred to another IVR or Contact Center Queue.
Transfer Type	Displays how the interaction was transferred out of the IVR.
From	Displays if the interaction originated from another IVR or Contact Center Queue.
OU	Displays the organization unit where the interaction detail record is stored.
Scenario Id	Unique Id of interaction
Callback Requested	Displays if the contact requested a callback.
Score Status	Quality management score status.