Edit Columns
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Last updated
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The option to edit columns is found throughout contact center. This allows users to select or deselect columns to be displayed in the report. This is only changes what is displayed and does not delete any data. The selection will persist for this browser.
Right click on any column for an option to Freeze the column to the right or left. This will pin the column to the right or left of the report when the horizontal scroll bar is used. Multiple columns can be frozen.
Right click on any frozen column and select Unfreeze to remove them.
Right click on most columns for an option to sort ascending or descending. Alternatively, left click on the column name to sort ascending. Click again to sort descending.
To reorder columns, simply click and hold on a column name, then drag it to another location.
