The unique name for this queue object.
What name is displayed in Live Calls, Reports, etc.
This is an area to describe this object in more detail.
Wrap-up timeout in seconds. The wrap-up panel will disappear from the agent panel after the specified timeout period has expired. Can be used with or without a wrap-up question set.
What alerting method is used to notify an agent. See Alerting Type.
Alert time in seconds. This is how long an agent will be alerted before moving to the next available agent. Note: The alert may appear for a shorter period on the Teams endpoint because the time is counted server side. ≥20 seconds recommended.
Enable Queue Timeout When No Agents Available
This will automatically timeout a queue when no agents are available. Availability is determined by queue sign in state and/or agent status. Note: Teams presence or call state will not trigger the timeout.
Enables the ability to timeout a queue
Queue timeout in seconds. This is how long a caller will wait in queue before the queue timeout action is taken.
What action that will be taken after the timeout period. Prerequisites are required for Transfer to PSTN. See Transfer to PSTN
This is what method is used to determine which agent(s) are alerted. See Routing Type.
Announce Position in Queue
Announces queue position when in a queue.
Position in queue announcement interval in seconds.
Enables callers to request a callback at any time while waiting in queue. See Callback
Key to request a callback.
Enables the ability for the caller to leave a voicemail at any time while waiting in queue.
Key to request to leave a voicemail.
Agent answer goal time in seconds. Stats appear on reports.
Is Presence Routing Enabled
Route Callers When Teams Presence Is Busy
Which users are agents for this queue.
This specifies the callback message for this queue. See Audio Prompts.
Select Marketing Messages
Existing audio prompts can be searched and selected. If position in queue announcement is not enabled, marketing messages will play at the specified interval in the order defined. If position is queue announcement is enabled, the marketing messages will play after the queue announcement in the order defined. See Audio Prompts.
Marketing Message Interval
Marketing Message audio prompt interval in seconds.
Language for position in queue prompt