Web Chat
Web chat is in Preview.
At this time Webchat is only supported for Landis Contact Center Organizations hosted in North America.
Setup Web Chat
Choose where you want to host your chat widget.
Queues & IVRs | Connectors | Chat Links | Add
| Options | Description |
|---|---|
Name | Name of Chat Link |
Description | Description of Chat Link (Optional) |
Interaction Object | Name of chat queue where the chats will be handled |
Service Account Id | Entra object ID of Service account created in step 2 of chat queue setup |
Hostnames | Hostname of website |
Save the chat link
Select the chat link created above | Edit
Use the code supplied in the Widget Information block to implement web chat on your website.
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