Web Chat

Web chat is in Preview.

At this time Webchat is only supported for Landis Contact Center Organizations hosted in North America.

Setup Web Chat

1. Choose where you want to host your chat widget.

2. Queues & IVRs | Connectors | Chat Links | Add

Options	Description
Name	Name of Chat Link
Description	Description of Chat Link (Optional)
Interaction Object	Name of chat queue where the chats will be handled
Service Account Id	Entra object ID of Service account created in step 2 of chat queue setup
Hostnames	Hostname of website

1. Save the chat link

2. Select the chat link created above | Edit

3. Use the code supplied in the Widget Information block to implement web chat on your website or see example custom styles below.

<div id="chat-container"></div>
<script>
    var landisChatConfig = {
        titleText: "Custom Chat Title",
        customStyles: {
            brandColor: "#b23a03",
            textColor: "#e8713a",
            backgroundColor: "#fff",
            buttonBottomPosition: "2rem",
            buttonRightPosition: "2rem",
            buttonSize: "4rem"
        }
    };
</script>
<script src="https://stlccpublicprodeastus.blob.core.windows.net/contactcenter/chat/landischatwidget-latest.js"
    widgetId="00000000-0000-0000-0000-000000000000" widgetPass="00000000-0000-0000-0000-000000000000"></script>