Example IVR
This is an example IVR. The following properties will need to be edited in order to function in a Contact Center Organization:
- PromptURI
- ActionTargetId
{
"description": "Play a greeting with 3 menu options",
"states": [
{
"$type": "Landis.Queues.RootState, Landis.Queues",
"Name": "RootState",
"Description": null,
"transitions": [
{
"event": "incomingCall",
"next": "2"
}
],
"sid": "1"
},
{
"$type": "Landis.Queues.ListenToToneState, Landis.Queues",
"PromptUri": "https://landisazurefilesharetest.blob.core.windows.net/tenant-31/AudioPrompts%5C0_1_94_150b01ab-6f7e-4289-b6e9-e14f51dda6ef.wav",
"transitions": [
{
"ToneType": 1,
"event": "Tone1",
"next": "3"
},
{
"ToneType": 2,
"event": "Tone2",
"next": "4"
},
{
"ToneType": 3,
"event": "Tone3",
"next": "5"
}
],
"Name": "ListenToTone",
"Description": null,
"sid": "2"
},
{
"$type": "Landis.Queues.CallActionState, Landis.Queues",
"ActionTargetId": "91a10a97-a791-4958-b466-2c193c141c45",
"ActionToTakeType": 0,
"Name": "Transfer to Queue",
"Description": null,
"transitions": [
{
"event": "TransferedToQueue",
"next": null
}
],
"sid": "3"
},
{
"$type": "Landis.Queues.CallActionState, Landis.Queues",
"ActionTargetId": "e5e107e9-763b-4bb0-9988-b7a6362fc3d1",
"ActionToTakeType": 1,
"Name": "Transfer to User",
"Description": null,
"transitions": [
{
"event": "TransferedToUser",
"next": null
}
],
"sid": "4"
},
{
"$type": "Landis.Queues.CallActionState, Landis.Queues",
"ActionTargetId": "c9f105ec-d356-4b83-a532-769e1963e8db",
"ActionToTakeType": 2,
"Name": "Transfer to User Voicemail",
"Description": null,
"transitions": [
{
"event": "TransferedToUserVoicemail",
"next": null
}
],
"sid": "5"
}
]
}
Last modified 2yr ago