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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Set Up Queue or IVR Resource Account

There are two ways to create Queue or IVR resource accounts:

  • Teams Admin Center and Teams PowerShell

  • Landis Contact Center and Teams PowerShell (Requires Teams Service Account)

At least one resource account is required to be associated with each IVR or Queue.

For Skype for Business hybrid environments, see Skype for Business hybrid

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