# Set Up Queue or IVR Resource Account

There are two ways to create Queue or IVR resource accounts:

* Teams Admin Center and Teams PowerShell
* Landis Contact Center and Teams PowerShell (Requires [Teams Service Account](/appendix/teams-api-service-account.md))

{% hint style="warning" %}
At least one resource account is required to be associated with each IVR or Queue.
{% endhint %}

{% hint style="info" %}
For Skype for Business hybrid environments, see [Skype for Business hybrid](/appendix/skype-for-business-hybrid.md)
{% endhint %}


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