Set Up Chat Prerequisites

Chat Channel is Preview.

1. Administration | Settings | Grant permissions for Contact Center Chat

2. Create a user in your M365 tenant to use as a service account. This will be the teams meeting organizer and the chats will be created in their account. This user should have a Teams license.

3. Add an app access policy to your tenant. This will allow the chat app to create meetings on behalf of the service account. Open PowerShell and run the following commands:

Connect-MicrosoftTeams
New-CsApplicationAccessPolicy -Identity LCCChatApps -AppIds "d3d33ff7-dcd7-4073-8942-49c144b66a7a" -Description "Landis Contact Center Chat Apps"
Grant-CsApplicationAccessPolicy -PolicyName "LCCChatApps" -Identity "ServiceAccountUPN"

1. Upload App Manifest to the Teams Admin Center. Navigate to Microsoft Teams admin center | Teams apps | Manage apps | Actions | Upload new app | Download the file below and select the file to upload. The application can up to 24 hours to fully provision in your Microsoft 365 tenant.

5KB

ChatAppManifest.zip

archive

Open

1. Install the Landis Chat Bot for the agents in Teams.