> For the complete documentation index, see [llms.txt](https://cc.docs.landis.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cc.docs.landis.cloud/setup/set-up-chat-channel/set-up-chat-link.md).

# Set Up Chat Link

{% hint style="info" %}
At least one chat link is required for each queue or IVR.
{% endhint %}

1. Queues & IVRs | Connectors | Chat Links | Add

| Options            | Description                                                                                                                                        |
| ------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------- |
| Name               | Name of Chat Link                                                                                                                                  |
| Description        | Description of Chat Link (Optional)                                                                                                                |
| Interaction Object | Name of chat queue where the chats will be handled                                                                                                 |
| Service Account Id | Entra object ID of Service account created in step 2 of [Set up chat Prerequisites](/setup/set-up-chat-channel/set-up-chat-prerequisites.md) setup |
| Chat Link Type     | Select Web Widget for Web Chat. In most cases select Twilio for all other types of chat.                                                           |
| Hostnames          | Hostname of website **(Only required for web chat)**                                                                                               |

3. Save the chat link
4. Select the type of chat that you want to setup and follow the instructions:

* [Web Chat](/setup/set-up-chat-channel/set-up-chat-link/set-up-web-chat.md)
* [Facebook Chat](/setup/set-up-chat-channel/set-up-chat-link/set-up-facebook-chat.md)
* [WhatsApp Chat](/setup/set-up-chat-channel/set-up-chat-link/set-up-whatsapp-chat.md)
* [SMS Chat](/setup/set-up-chat-channel/set-up-chat-link/set-up-sms-chat.md)
* [RCS Chat](/setup/set-up-chat-channel/set-up-chat-link/set-up-rcs-chat.md)

Step 4 is needed only for chat links linked directly to the originating IVR or queue. For example, if chats are first routed through an IVR and then transferred to a queue, configure step 4 only for the IVR chat link.


---

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