> For the complete documentation index, see [llms.txt](https://cc.docs.landis.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cc.docs.landis.cloud/reports/quality-management.md).

# Quality Management

Navigate to Analytics & Reports | Quality Management

Displays a list of interaction records that have been scored. See [Quality Management](/daily-usage-personas/supervisor-manager/quality-management.md)

For report options (e.g., filtering), See [Report Options](/appendix/report-options.md)

| Column         | Description                                                                          |
| -------------- | ------------------------------------------------------------------------------------ |
| Start          | Start date/time of interaction.                                                      |
| When           | Start time of interaction in relation to the current date/time.                      |
| OU             | Displays the organization unit where the interaction detail record is stored.        |
| Score          | A numerical score that is given an interaction. This can be any range. Example 1-100 |
| Score Status   | Status of score: Editing or Completed                                                |
| Completed By   | Name of user that completed the score record.                                        |
| Completed Date | Date when the score record was completed.                                            |
| Tags           | Tags related to the interaction.                                                     |
| Notes          | Feedback related to the interaction.                                                 |
| Scenario Id    | Unique Id of interaction                                                             |


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