Quality Management

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Displays a list of interaction records that have been scored. See Quality Management

For report options (e.g., filtering), See Report Options

Column	Description
Start	Start date/time of interaction.
When	Start time of interaction in relation to the current date/time.
OU	Displays the organization unit where the interaction detail record is stored.
Score	A numerical score that is given an interaction. This can be any range. Example 1-100
Score Status	Status of score: Editing or Completed
Completed By	Name of user that completed the score record.
Completed Date	Date when the score record was completed.
Tags	Tags related to the interaction.
Notes	Feedback related to the interaction.
Scenario Id	Unique Id of interaction