# Landis Contact Center for Microsoft Teams

## Landis Contact Center for Microsoft Teams

- [About](https://cc.docs.landis.cloud/master.md): About the Landis Contact Center for Microsoft Teams
- [Getting Started](https://cc.docs.landis.cloud/getting-started.md)
- [Setup](https://cc.docs.landis.cloud/setup.md)
- [Organization Settings](https://cc.docs.landis.cloud/setup/organization-settings.md)
- [Set Up Users](https://cc.docs.landis.cloud/setup/setup-users.md)
- [Set Up Voice Channel](https://cc.docs.landis.cloud/setup/set-up-voice-channel.md)
- [Set Up Voice Queue](https://cc.docs.landis.cloud/setup/set-up-voice-channel/setup-service.md)
- [Set Up IVR](https://cc.docs.landis.cloud/setup/set-up-voice-channel/setup-ivr.md)
- [Set Up Queue or IVR Resource Account](https://cc.docs.landis.cloud/setup/set-up-voice-channel/set-up-queue-or-ivr-resource-account.md)
- [Option 1: Teams Admin Center](https://cc.docs.landis.cloud/setup/set-up-voice-channel/set-up-queue-or-ivr-resource-account/setup-resource-account.md): Create a resource account for Landis Contact Center queue or IVR in Teams admin center.
- [Option 2: Contact Center (Preview)](https://cc.docs.landis.cloud/setup/set-up-voice-channel/set-up-queue-or-ivr-resource-account/automated-setup.md)
- [Set Up Auto Attendant \[Teams\]](https://cc.docs.landis.cloud/setup/set-up-voice-channel/setup-teams-ivr.md)
- [Set Up Chat Channel](https://cc.docs.landis.cloud/setup/set-up-chat-channel.md)
- [Set Up Chat Prerequisites](https://cc.docs.landis.cloud/setup/set-up-chat-channel/set-up-chat-prerequisites.md)
- [Set Up Chat Queue](https://cc.docs.landis.cloud/setup/set-up-chat-channel/setup-service.md)
- [Set Up Chat IVR](https://cc.docs.landis.cloud/setup/set-up-chat-channel/setup-ivr.md)
- [Set Up Chat Link](https://cc.docs.landis.cloud/setup/set-up-chat-channel/set-up-chat-link.md)
- [Set Up Web Chat](https://cc.docs.landis.cloud/setup/set-up-chat-channel/set-up-chat-link/set-up-web-chat.md)
- [Set Up Facebook Chat](https://cc.docs.landis.cloud/setup/set-up-chat-channel/set-up-chat-link/set-up-facebook-chat.md)
- [Set Up WhatsApp Chat](https://cc.docs.landis.cloud/setup/set-up-chat-channel/set-up-chat-link/set-up-whatsapp-chat.md)
- [Set Up SMS Chat](https://cc.docs.landis.cloud/setup/set-up-chat-channel/set-up-chat-link/set-up-sms-chat.md)
- [Set Up RCS Chat](https://cc.docs.landis.cloud/setup/set-up-chat-channel/set-up-chat-link/set-up-rcs-chat.md)
- [Set Up Policy Call Recording](https://cc.docs.landis.cloud/setup/setup-policy-call-recording.md)
- [Set Up Transcription and Sentiment Analysis](https://cc.docs.landis.cloud/setup/set-up-sentiment-analysis.md)
- [Set Up Business Hours Sets](https://cc.docs.landis.cloud/setup/setup-business-hours.md)
- [Set Up Holiday Hours Sets](https://cc.docs.landis.cloud/setup/set-up-holiday-hours-sets.md)
- [Set Up Organization Units](https://cc.docs.landis.cloud/setup/setup-organizational-units.md)
- [Set Up Wall boards](https://cc.docs.landis.cloud/setup/setup-wall-boards.md)
- [Set Up Wrap-Up Question Set](https://cc.docs.landis.cloud/setup/setup-wrap-up-question-set.md)
- [Set Up Scheduled Reports](https://cc.docs.landis.cloud/setup/set-up-scheduled-reports.md)
- [Set Up Workforce Management](https://cc.docs.landis.cloud/setup/set-up-workforce-management.md)
- [Install Teams App](https://cc.docs.landis.cloud/setup/install-teams-app.md)
- [Failover Options](https://cc.docs.landis.cloud/setup/failover-options.md)
- [Daily Usage](https://cc.docs.landis.cloud/daily-usage-personas.md)
- [Agent](https://cc.docs.landis.cloud/daily-usage-personas/agent.md): a user that is primarily receiving calls
- [Call handling](https://cc.docs.landis.cloud/daily-usage-personas/agent/call-handling.md)
- [Transferring Calls](https://cc.docs.landis.cloud/daily-usage-personas/agent/call-handling/transferring-calls.md)
- [Chat Handling](https://cc.docs.landis.cloud/daily-usage-personas/agent/chat-handling.md)
- [My Settings](https://cc.docs.landis.cloud/daily-usage-personas/agent/my-settings.md)
- [Agent Panel](https://cc.docs.landis.cloud/daily-usage-personas/agent/agent-panel.md)
- [Supervisor / Manager](https://cc.docs.landis.cloud/daily-usage-personas/supervisor-manager.md): a user that is primarily supervising or managing other users
- [Monitor Live Interactions](https://cc.docs.landis.cloud/daily-usage-personas/supervisor-manager/monitor-live-calls.md)
- [Call Barge](https://cc.docs.landis.cloud/daily-usage-personas/supervisor-manager/monitor-live-calls/call-barge.md)
- [Pick Call](https://cc.docs.landis.cloud/daily-usage-personas/supervisor-manager/monitor-live-calls/pick-call.md)
- [Listen In](https://cc.docs.landis.cloud/daily-usage-personas/supervisor-manager/monitor-live-calls/listen-in.md)
- [Whisper In](https://cc.docs.landis.cloud/daily-usage-personas/supervisor-manager/monitor-live-calls/whisper-in.md)
- [Listen to Recordings](https://cc.docs.landis.cloud/daily-usage-personas/supervisor-manager/listen-to-recordings.md)
- [Manage Agent Status](https://cc.docs.landis.cloud/daily-usage-personas/supervisor-manager/manage-agent-status.md)
- [Manage Agent Queue Sign-ins](https://cc.docs.landis.cloud/daily-usage-personas/supervisor-manager/manage-agent-queue-sign-ins.md)
- [Quality Management](https://cc.docs.landis.cloud/daily-usage-personas/supervisor-manager/quality-management.md)
- [Supervisor Alert](https://cc.docs.landis.cloud/daily-usage-personas/supervisor-manager/supervisor-alert.md)
- [Analytics & Reports](https://cc.docs.landis.cloud/reports.md)
- [Home](https://cc.docs.landis.cloud/reports/home.md)
- [Dashboard](https://cc.docs.landis.cloud/reports/dashboard.md)
- [Live Interactions](https://cc.docs.landis.cloud/reports/live-calls.md)
- [Queue Status](https://cc.docs.landis.cloud/reports/queue-status.md)
- [Agent Status](https://cc.docs.landis.cloud/reports/agent-status.md)
- [Wallboards](https://cc.docs.landis.cloud/reports/wallboards.md)
- [Queue Summary](https://cc.docs.landis.cloud/reports/queue-summary.md)
- [Agent Summary](https://cc.docs.landis.cloud/reports/agent-summary.md)
- [IVR Summary](https://cc.docs.landis.cloud/reports/ivr-summary.md)
- [Queue Details](https://cc.docs.landis.cloud/reports/queue-details.md)
- [Agent Details](https://cc.docs.landis.cloud/reports/agent-details.md)
- [IVR Details](https://cc.docs.landis.cloud/reports/ivr-details.md)
- [Recordings](https://cc.docs.landis.cloud/reports/recordings.md)
- [Abandoned Interactions](https://cc.docs.landis.cloud/reports/abandoned-calls.md)
- [Queue Interactions by Hour](https://cc.docs.landis.cloud/reports/queue-calls-by-hour.md)
- [Agent Timeline](https://cc.docs.landis.cloud/reports/agent-timeline.md)
- [Wrap Up Answers](https://cc.docs.landis.cloud/reports/wrap-up-answers.md)
- [Callback Requests](https://cc.docs.landis.cloud/reports/callback-requests.md)
- [Quality Management](https://cc.docs.landis.cloud/reports/quality-management.md)
- [Data Collection Records](https://cc.docs.landis.cloud/reports/data-collection-records.md)
- [Interaction Details](https://cc.docs.landis.cloud/reports/interaction-details.md)
- [Administration](https://cc.docs.landis.cloud/administration.md)
- [Call Settings Policies](https://cc.docs.landis.cloud/administration/call-settings-policies.md)
- [Copilot Agents](https://cc.docs.landis.cloud/administration/copilot-agents.md)
- [Data Access Policies](https://cc.docs.landis.cloud/administration/data-roles.md)
- [Data Collection](https://cc.docs.landis.cloud/administration/data-collection.md)
- [Direct Call Records Groups](https://cc.docs.landis.cloud/administration/direct-call-records-groups.md)
- [Organization Units](https://cc.docs.landis.cloud/administration/organizational-units.md)
- [Queue and IVR Access Control](https://cc.docs.landis.cloud/administration/queue-and-ivr-access-control.md)
- [Roles](https://cc.docs.landis.cloud/administration/roles.md)
- [Settings](https://cc.docs.landis.cloud/administration/settings.md): Global contact center service settings
- [Users](https://cc.docs.landis.cloud/administration/users.md): This is where you enabled Azure AD users for contact center.
- [User Templates](https://cc.docs.landis.cloud/administration/user-templates.md)
- [Webhooks](https://cc.docs.landis.cloud/administration/webhooks.md)
- [Maintenance](https://cc.docs.landis.cloud/maintenance.md)
- [Delete Stuck Live Calls](https://cc.docs.landis.cloud/maintenance/delete-stuck-live-calls.md)
- [Retrieve Stuck Live Calls](https://cc.docs.landis.cloud/maintenance/retrieve-stuck-live-calls.md)
- [Delete Stuck Agent Panel Calls](https://cc.docs.landis.cloud/maintenance/delete-stuck-agent-panel-calls.md)
- [Diagnostics](https://cc.docs.landis.cloud/maintenance/diagnostics.md)
- [Audit Logs](https://cc.docs.landis.cloud/maintenance/audit-logs.md)
- [Appendix](https://cc.docs.landis.cloud/appendix.md)
- [Agent Status Profiles](https://cc.docs.landis.cloud/appendix/agent-status-profiles.md)
- [App Service Information](https://cc.docs.landis.cloud/appendix/app-service-information.md): App Service Data Handling, Security, Compliance, Privacy & Identity information.
- [Audio Prompts](https://cc.docs.landis.cloud/appendix/audio-prompts.md)
- [Audio Files](https://cc.docs.landis.cloud/appendix/audio-prompts/audiofiles.md): Prompts and music on hold forms
- [Call Pop](https://cc.docs.landis.cloud/appendix/call-popup.md)
- [Interaction Loop Detection](https://cc.docs.landis.cloud/appendix/interaction-loop-detection.md)
- [Create Resource Account Using PowerShell](https://cc.docs.landis.cloud/appendix/create-resource-account-using-powershell.md)
- [Delete Recordings and Transcriptions](https://cc.docs.landis.cloud/appendix/delete-recordings-and-transcriptions.md)
- [Voice Queue Event Webhook](https://cc.docs.landis.cloud/appendix/event-webhook.md)
- [External Recording Storage](https://cc.docs.landis.cloud/appendix/external-recording-storage.md)
- [Feature States](https://cc.docs.landis.cloud/appendix/feature-states.md)
- [Graph Transfer Reporting](https://cc.docs.landis.cloud/appendix/graph-transfer-reporting.md)
- [Call Hang Up](https://cc.docs.landis.cloud/appendix/hang-up.md)
- [Integration Permissions](https://cc.docs.landis.cloud/appendix/integration-permissions.md)
- [IVR Data Dip Power Automate Flow Configuration](https://cc.docs.landis.cloud/appendix/ivr-data-dip-power-automate-flow-configuration.md)
- [JSON IVR Design (deprecated)](https://cc.docs.landis.cloud/appendix/setup-ivr.md)
- [Languages](https://cc.docs.landis.cloud/appendix/languages.md)
- [Microsoft Azure Cognitive Services](https://cc.docs.landis.cloud/appendix/microsoft-azure-cognitive-services.md)
- [Presence API Service Account](https://cc.docs.landis.cloud/appendix/presence-api-service-account.md)
- [Queue Alerting Type](https://cc.docs.landis.cloud/appendix/alerting-type.md)
- [Queue Call Back](https://cc.docs.landis.cloud/appendix/callback.md)
- [Queue Priority](https://cc.docs.landis.cloud/appendix/queue-priority.md)
- [Queue Routing Type](https://cc.docs.landis.cloud/appendix/routing-type.md)
- [Remove Contact Center](https://cc.docs.landis.cloud/appendix/remove-contact-center.md)
- [Report Options](https://cc.docs.landis.cloud/appendix/report-options.md)
- [Search](https://cc.docs.landis.cloud/appendix/report-options/search.md)
- [Date Range Selector](https://cc.docs.landis.cloud/appendix/report-options/date-range-selector.md)
- [Export to Excel](https://cc.docs.landis.cloud/appendix/report-options/export-to-excel.md)
- [Add Filters](https://cc.docs.landis.cloud/appendix/report-options/filters.md)
- [Edit Columns](https://cc.docs.landis.cloud/appendix/report-options/edit-columns.md)
- [Reroute on No Answer (RONA)](https://cc.docs.landis.cloud/appendix/reroute-on-no-answer-rona.md)
- [Skills Based Routing](https://cc.docs.landis.cloud/appendix/skills-based-routing.md)
- [Skill Category](https://cc.docs.landis.cloud/appendix/skills-based-routing/skill-category.md)
- [User Skills](https://cc.docs.landis.cloud/appendix/skills-based-routing/user-skills.md)
- [Queue Skills](https://cc.docs.landis.cloud/appendix/skills-based-routing/queue-skills.md)
- [Skype for Business Hybrid](https://cc.docs.landis.cloud/appendix/skype-for-business-hybrid.md)
- [Supported Browsers](https://cc.docs.landis.cloud/appendix/supported-browsers.md)
- [Teams API Service Account](https://cc.docs.landis.cloud/appendix/teams-api-service-account.md)
- [Teams App Manual Installation](https://cc.docs.landis.cloud/appendix/teams-app-manual-installation.md)
- [Teams Presence Based Routing](https://cc.docs.landis.cloud/appendix/teams-presence-based-routing.md)
- [Terms and Conditions](https://cc.docs.landis.cloud/appendix/terms.md)
- [Timezone Reference](https://cc.docs.landis.cloud/appendix/timezone-reference.md)
- [TPE Resource Account Creation](https://cc.docs.landis.cloud/appendix/tpe-resource-account-creation.md)
- [Transfer to PSTN](https://cc.docs.landis.cloud/appendix/transfer-to-pstn.md)
- [Trial Expiration](https://cc.docs.landis.cloud/appendix/trialexpiration.md)
- [Definitions](https://cc.docs.landis.cloud/definitions.md)
- [\[Contact Center\] Service](https://cc.docs.landis.cloud/definitions/contact-center-service.md)
- [\[Contact Center\] Organization](https://cc.docs.landis.cloud/definitions/contact-center-organization.md)
- [\[Contact Center\] Interaction](https://cc.docs.landis.cloud/definitions/contact-center-interaction.md)
- [Service Health](https://cc.docs.landis.cloud/service-health.md)
- [Current Incidents](https://cc.docs.landis.cloud/service-health/current-incidents.md)
- [Incident Reports](https://cc.docs.landis.cloud/service-health/incident-reports.md)
- [Feature Highlights](https://cc.docs.landis.cloud/feature-highlights.md)
- [Dashboard](https://cc.docs.landis.cloud/feature-highlights/dashboard.md)
- [Agent Details Report](https://cc.docs.landis.cloud/feature-highlights/agent-details-report.md)
- [Wallboards](https://cc.docs.landis.cloud/feature-highlights/wallboards.md)
- [Queue Status Report](https://cc.docs.landis.cloud/feature-highlights/queue-status-report.md)
- [Abandoned Interactions Report](https://cc.docs.landis.cloud/feature-highlights/abandoned-interactions-report.md)
- [Call Pop](https://cc.docs.landis.cloud/feature-highlights/call-pop.md)
- [What's new in Contact Center](https://cc.docs.landis.cloud/releases.md)


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