> For the complete documentation index, see [llms.txt](https://cc.docs.landis.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cc.docs.landis.cloud/daily-usage-personas/supervisor-manager/supervisor-alert.md).

# Supervisor Alert

{% hint style="info" %}
Prerequisites: [Sentiment Analysis](/setup/set-up-sentiment-analysis.md)
{% endhint %}

When the average sentiment score of a live interaction falls below 0.5, a red triangle icon alert appears on the live interaction record, wallboard, and queue status page. This Supervisor alert indicates that a interaction is not proceeding well, potentially requiring supervisor intervention to address the issue and provide the necessary support. These alerts ensure that supervisors can quickly identify and manage negative sentiment situations.

To activate Supervisor alerts, ensure that Sentiment Analysis is enabled and functioning. Edit the Call setting policy(s) and select "Supervisor alerts enabled."


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://cc.docs.landis.cloud/daily-usage-personas/supervisor-manager/supervisor-alert.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.