# Supervisor Alert

{% hint style="info" %}
Prerequisites: [Sentiment Analysis](/setup/set-up-sentiment-analysis.md)
{% endhint %}

When the average sentiment score of a live call falls below 0.5, a red triangle icon alert appears on the live call record, wallboard, and queue status page. This Supervisor alert indicates that a call is not proceeding well, potentially requiring supervisor intervention to address the issue and provide the necessary support. These alerts ensure that supervisors can quickly identify and manage negative sentiment situations.

To activate Supervisor alerts, ensure that Sentiment Analysis is enabled and functioning. Edit the Call setting policy(s) and select "Supervisor alerts enabled."


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://cc.docs.landis.cloud/daily-usage-personas/supervisor-manager/supervisor-alert.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.