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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Transferring Calls

Recommended: Teams Desktop Application

See: https://support.microsoft.com/en-us/office/transfer-a-call-in-teams-b7f40f14-e083-46b9-b739-68038c8f73a0

Because of Microsoft client limitations, transfer options may not be available on Teams handsets and mobile apps.

Landis Agent panel

Due to Calling API limitation at this time, Call Transfer feature in the Landis Agent panel is not recommended for high volume of call transfers.

1. Add Participant

2. When transferree answers the agent can disconnect the call (in Teams).

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