Comment on page

Settings

Global contact center service settings

Navigate to Administration | Settings
General
Setting
Description
Timezone
Default Timezone for all users
Grant Permissions to Remote Media
Enables call queues and IVRs
Grant Permissions to Local Media
Enables recording and sentiment.
Grant Permissions to the Teams Config Api
Enables creation of Teams resource accounts.
User Management
Setting
Description
Allow Users to register to the system
If this is disabled, users can only be added by the admin.
New registered users are active by default
If this is disabled, new users will not be active (and can not login) until admin manually activates the account.
Use Security image question (captcha) on registration
​
Cookie consent enabled
​
Email confirmation required for login
​
Security
Setting
Description
Password Complexity
Options to configure password policy
User Lock Out
Options to configure user lockout on failed login attempts
Invoice Information
Setting
Description
Legal Name
N/A
Address
N/A
Tax/VatNo
N/A
External Services
Setting
Description
Microsoft Azure Cognitive Services
See Microsoft Azure Cognitive Services​
Recording Storage Location
Ability to Store recordings in your Azure tenant by specifing the Azure blob storage connection string.
Teams API Service Account
See Teams API Service Account​
Presence API
See Presence API Service Account​
Other Settings
​
Setting
Description
Hide bot on a call's participant list
When this setting is enabled, an agent answering a queue call will not see the queue bot as a participant in the call.
Allow agents to receive queue calls while connected to a direct recorded call
When this setting is enabled, recorded direct calls (direct inbound/outbound PSTN calls, peer to peer Teams calls, Teams meetings) will not affect queue call routing. In other words, queue calls will still route to agents that are connected to direct calls that are being recorded.  Known limitations: 1. If a queue call is answered when connected to a direct call, the agent panel will not update with the queue call information. 2. Queues with Toast alert method will not display the alert in the agent panel.

Setting	Description
Timezone	Default Timezone for all users
Grant Permissions to Remote Media	Enables call queues and IVRs
Grant Permissions to Local Media	Enables recording and sentiment.
Grant Permissions to the Teams Config Api	Enables creation of Teams resource accounts.

Setting	Description
Allow Users to register to the system	If this is disabled, users can only be added by the admin.
New registered users are active by default	If this is disabled, new users will not be active (and can not login) until admin manually activates the account.
Use Security image question (captcha) on registration
Cookie consent enabled
Email confirmation required for login

Setting	Description
Password Complexity	Options to configure password policy
User Lock Out	Options to configure user lockout on failed login attempts

Setting	Description
Legal Name	N/A
Address	N/A
Tax/VatNo	N/A

Setting	Description
Microsoft Azure Cognitive Services	See Microsoft Azure Cognitive Services
Recording Storage Location	Ability to Store recordings in your Azure tenant by specifing the Azure blob storage connection string.
Teams API Service Account	See Teams API Service Account
Presence API	See Presence API Service Account

Setting	Description
Hide bot on a call's participant list	When this setting is enabled, an agent answering a queue call will not see the queue bot as a participant in the call.
Allow agents to receive queue calls while connected to a direct recorded call	When this setting is enabled, recorded direct calls (direct inbound/outbound PSTN calls, peer to peer Teams calls, Teams meetings) will not affect queue call routing. In other words, queue calls will still route to agents that are connected to direct calls that are being recorded. Known limitations: 1. If a queue call is answered when connected to a direct call, the agent panel will not update with the queue call information. 2. Queues with Toast alert method will not display the alert in the agent panel.

Last modified 3mo ago