When this setting is enabled, recorded direct calls (direct inbound/outbound PSTN calls, peer to peer Teams calls, Teams meetings) will not affect queue call routing. In other words, queue calls will still route to agents that are connected to direct calls that are being recorded. Known limitations: 1. If a queue call is answered when connected to a direct call, the agent panel will not update with the queue call information. 2. Queues with Toast alert method will not display the alert in the agent panel.