Interaction Loop Detection

An interaction loop occurs when an interaction is transferred from a queue or IVR and reconnects to the same queue or IVR within 5 seconds. When a interaction loop is detected, the interaction is automatically terminated. For users with the admin role, an alert notification will appear in the portal and a notification email will be received. In most cases, interaction loops result from an interaction flow misconfiguration and will require a contact center admin to review the interaction flow and correct any problems.