# Graph Transfer Reporting

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This Feature is [Preview](https://cc.docs.landis.cloud/appendix/feature-states) and has known limitations. The Graph API used to gather this data is inconsistent. It may take **up to an hour** for this information to populate and in some cases **may not appear** at all. Microsoft is aware of this issue, but unfortunately there is no immediate solution.
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The Graph Transfer Reporting feature indicates if an agent transferred a queue call to another user, queue, or IVR. This information appears in the Agent details report under the "To" column.

Follow the steps below to enable this feature:

1. Navigate to Administration | Settings | Grant permissions for call records API.
2. Navigate to Queues & IVRs | Edit queue(s) | Integrations Tab | Enable Graph Transfer Reporting