# Graph Transfer Reporting

{% hint style="warning" %}
This Feature is [Preview](/appendix/feature-states.md) and has known limitations. The Graph API used to gather this data is inconsistent. It may take **up to 2.5 hours** for this information to populate and in some cases **may not appear** at all. Microsoft is aware of this issue, but unfortunately there is no immediate solution.
{% endhint %}

The Graph Transfer Reporting feature indicates if an agent transferred a queue call to another user, queue, or IVR. This information appears in the Agent details report under the "To" column.

Follow the steps below to enable this feature:

1. Navigate to Administration | Settings | Grant permissions for call records API.
2. Navigate to Queues & IVRs | Edit queue(s) | Integrations Tab | Enable Graph Transfer Reporting


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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.