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Graph Transfer Reporting

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This Feature is Preview and has known limitations. The Graph API used to gather this data is inconsistent. It may take up to an hour for this information to populate and in some cases may not appear at all. Microsoft is aware of this issue, but unfortunately there is no immediate solution.

The Graph Transfer Reporting feature indicates if an agent transferred a queue call to another user, queue, or IVR. This information appears in the Agent details report under the "To" column.

Follow the steps below to enable this feature:

  1. Navigate to Administration | Settings | Grant permissions for call records API.

  2. Navigate to Queues & IVRs | Edit queue(s) | Integrations Tab | Enable Graph Transfer Reporting

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