Delete Recordings and Transcriptions

To delete the recording and transcription from an interaction record, navigate to Analytics & Reports | Recordings | Find the interaction record and select the "..." button | Select Delete Recording.

Recording and transcription can also be deleted from an interaction record from the Interaction Details report | Recordings tab | Delete Recording

If the Delete Recording option is not available, verify the assigned role to the user has the correct permissions to Delete Recordings.

If the Delete Recording option is displayed but disabled, verify the assigned data access policy to the user has the correct permission to Delete My Recordings or Delete Others Recordings.